LoftieReviews of byloftie.com

I purchased a Loftie card. Website material is misleading. It leads you to believe you can block apps without subscription. Upon receiving I discovered the card was of no use to me unless I purchased a subscription. Had the information not been misleading and more transparent I might have been willing to purchase the card and subscription. I returned the card and bought a Brick

Set is too finicky and time consuming for a 150$ + device

Not a quality product. Pairing can be contentious and sometimes needs to be redone. They don't give you a way to cancel the membership anywhere. There is an easy process described on their site but it doesn't exist in the app. It is also very very overpriced.

Don’t buy. Unnecessary bulky and unstable setup process and less premium in real life compared to 3D renders.

I wanted to like the Loftie Lamp. At roughly $300, it’s clearly positioned as a premium sunrise-style lamp, and that price sets expectations around polish and reliability—especially on the software side. Unfortunately, my experience has been consistently rough across multiple parts of the product: • Initial setup was unstable (app stuck on loading states, errors accessing Bedtime alerts) and only worked after uninstalling/reinstalling the app and rebooting my phone. • Several features behave in ways that aren’t obvious until after use: • Presets can’t be edited once created—only deleted and recreated. • Bedtime mode doesn’t preview colors at all, even though the UI implies it should. • Scheduled night lighting lets you choose a “scene,” but support later confirmed that scene selection currently doesn’t affect behavior. • Most importantly, the core sunrise / slow-wake feature has been unreliable for me. Despite careful settings, the lamp often jumps to a much brighter state earlier than expected, turning what should be a gentle wake-up into a sudden light-on experience. Support initially seemed responsive and informative, which I appreciated. Over time it became clear that this was largely because the interaction was AI-driven. That worked fine for basic troubleshooting. However, once the issue required human review—including video evidence and escalation—the process stalled. I was repeatedly told my submitted videos had been reviewed, but later confirmed via the file-sharing service that none of the files were ever accessed. That’s not a software bug—it’s a breakdown in the support handoff. Taken together, this feels less like isolated issues and more like a product whose software and support processes aren’t yet mature enough for a $300 price point. I don’t mind occasional bugs, but I do mind feeling like a beta tester for a premium device. I’ll also add that I recently received a company-wide email about Loftie supporting Minnesotans, which I genuinely respect. Initiatives like that reflect good values. My hope is that the same level of care and follow-through is applied to supporting existing customers when issues become complex and require human review. Sharing this so other buyers can set expectations appropriately. Update (Feb 17, 2026): Loftie replied publicly here on Trustpilot on Feb 5 asking me to reach out to support@ so the case could be reviewed properly. However, this case has already been in active email correspondence with Loftie support for weeks, including an agreed replacement (confirmed in writing on Jan 27) and multiple follow-ups that were never executed. As of today, I have still not received tracking, return instructions, or confirmation that the promised replacement was processed. The Trustpilot reply suggests a clean escalation path, but the ongoing email thread tells a different story. At this point, the issue is less about the lamp itself and more about operational follow-through.

LOFTIE – COSAS QUE DEBES SABER ANTES DE HACER UN PEDIDO Los productos de Loftie fueron pedidos y confirmados el 5 de diciembre. El envío indicaba un plazo estimado de entrega de entre 6 y 10 días. Sin embargo, el paquete aún no ha sido recibido. La realidad es que el envío internacional tarda mucho más de lo que la empresa anuncia. Además, Loftie ha informado que, en caso de que un pedido internacional deba ser devuelto por cualquier motivo, el cliente será responsable de realizar el envío y de asumir los costes correspondientes. Considero esto decepcionante y, sin duda, hará que los posibles clientes se lo piensen dos veces antes de realizar un pedido. No obstante, la empresa ha respondido con rapidez a mis consultas. Mientras tanto, sigo esperando la entrega de mi pedido múltiple de relojes. Ingles Loftie products were ordered and confirmed 5 December. Package scheduled arrival stated 6-10 days. Package still not received. The reality is that International shipping, is much longer than the company states. Additionally, Loftie have advised, that in the event of an international order having to be returned, for any reason, the sender is responsible and will incur the costs of that return. I find this disappointing and it will certainly make potential customers think twice, before placing an order. The company have however, been quick to respond to my inquiries. In the meantime, I await delivery of my multiple order of clocks.

Update: the order for the clock itself has been cancelled and the amount refunded, but not the rest app. Increasing from 1 to 2 stars to reflect this. Fraud. I ordered the Loftie clock for delivery on October 20. This was delayed to October 31. It still has not shipped, and has no ETA. I've requested the order to be cancelled and refunded. This has yet to be processed, it's been almost a week. Today I was charged one month subscription fee for the Loftie Rest app, which I don't want, and the charge was done using the card of file with Shopify which is super sketchy.

I purchased a Loftie alarm clock. I like the clock but was also signed up automatically for a "subscription" service for which I am charged 5.99 per month. I asked for a refund and was told they do not give refunds even though I did not sign up.