LoftieReviews of byloftie.com

This review is based on set-up of the Loftie alarm clock. So far, I expect the actual use of it to be ok. Set-up was not ok. It took an email to customer service (which was returned quickly) to find-out that location has to be turned-on and not to Bluetooth pair phone with alarm clock. After these added steps, set-up worked ok. I don't like that it requires location permission. I know this is a Google issue with Bluetooth access potentially giving location information but I don't know why Google and Loftie require access to GPS location to use Bluetooth. In any case, now the alarm clock is set-up and the app seems to work with all permissions turned-off.

Tell me why it takes so long to set up a clock, made me download the app before I can even use the product. What if I don't want another app? Why are you forcing me to download another app? Then signed me up and charged me for a membership I never even knew I was apart of (Loftie+) which is what really sent me over the edge to writing this review, mate, I just want a clock. I just want a good looking clock that tells the time and gives me the date accurately, tell me why you're charging 200 pounds for a clock that doesn't even tell the date? Yes, your design is amazing, I love the lamp, but why does it constantly have to be charged? If you're paying 200 pounds for a clock, at least make the battery last a little longer, the screen isn't even a good screen if the clock is so reliant on the screen, nowhere near bright enough.

I bought the company’s clock as a Christmas present for my son in December 2025. A subscription was added at checkout which I didn’t see and wasn’t aware of. This feels extremely fraudulent to me. Why should I have to pay attention to something that isn’t necessary. If the subscription is “optional” as I was told by email, then why add it to the cart in the first place? Let me choose to add a subscription, don’t add it to my cart automatically. The company is refusing to refund the subscription cost. I found the customer service to be AI generated and patronizing. It was a response generated purely to say “sorry, we canceled the subscription, have a nice day”. Nothing else we can do for you. That is not a solution. I want a live customer service representative to respond to my issues. Update: Once I responded by email that I would write a review on Trust Pilot, Google and anywhere else, suddenly all of the charges were refunded. As such, I will upgrade my rating to 3 stars from 1 star, but, I shouldn’t have to mention writing a bad review for them to take the correct action. Fix this issue on your website.

I was looking for a wake up lamp & because someone I know had raved about how good the alarm clock is I decided to buy the whole system in the Black Friday sale. The lamp feels & looks extremely cheap. There is no way it's worth what they're charging for it. It took several attempts to get it to enter Bluetooth pairing mode but once it had it was fine & I really liked the colour modes. The alarm clock would not do anything so I immediately filled in the returns request form & waited to hear back By the time I went to bed the clock was now working so I played around in the app. It's quite buggy & both devices kept disconnecting which apparently is a common fault anyway.... but I have WiFi extenders which is often an issue because devices get confused. The clock doesn't need WiFi to work once you've set it up unless you're wanting to change alarms so I could deal with that. The lamp does need WiFi though & it's only really operational via the app. There's no controls on the lamp so you can't eg go to sleep early & turn it off or down without the app & if it's not connected to WiFi when you've set it to wake you up - it's not going to come on thus rendering it useless. I then went away for 10 days. Heard nothing back from Loftie about my returns request & by the time I got home the lamp wouldn't work at all. I unpaired it from the app, unplugged it etc & it would not enter Bluetooth pairing mode at all. All it now does if I press the on/off button on the back is turn on with a white light & turn off - so a very ugly, very expensive lamp you could get in a pound shop Emailed customer service to say I hadn't heard back from my returns request & that as it's defective I wanted a refund. Someone immediately responded to say that it did sound as if it was faulty & that I "might" be eligible for a refund but I would have to pay shipping costs back to the US & once they had inspected it they would decide if it was eligible & then sent me some troubleshooting tips which included using different wires to the ones provided to see if that fixed the issue! I replied back to explain that under UK law if a product is faulty then the retailer is liable for return shipping costs & given that they are selling in the UK & accepting GBP as payment then they do have to cover the cost of me returning it. And if something needs trouble shooting or different parts to the ones provided in order to work 2 weeks after 1st use then it is faulty 4 days later they have issued me with a full refund not just for the lamp but the clock also which is amazing Would I recommend buying these products? Nope. Overpriced & glitchy AF. The fact that they tried to trick me into paying for my own returns for a "maybe" on the refund was wild, but at least they accepted my explanation of UK law & refunded me straight away so I didn't have the hassle of claiming it back via my bank & the customer service people were really lovely & polite in their messages

Shipping to the UK unbelievably slow - looking at ~1 month delivery time, despite being in stock. Nowhere was this shared at point of purchase. Not good enough.

Leider nach über einem Monat nicht angekommen, trotz mehrmaligen Versprechen, Lieferung erfolge nun. Dann noch Monatsbeitrag für nicht erhaltene (free Monat) Wecker App. Wie soll ich diese ohne Wecker nutzen bitteschön? Ich kann nur abraten. Irgendwann kam dann die Erstattung. Danke

I think the product itself is okay, and some of the feedback feels a little harsh. Yes, the app is buggy, but you can tell it’s a new business still working things out. Personally, I don’t use the app for sleep tracking or improvements, I just like it as a really nice-looking alarm clock. The build quality is good, though I wouldn’t say it’s worth £100+. Honestly, I probably would have returned it if I’d kept the box. That said, the design is great, it looks good on a bedside table, and the light feature is a nice touch. The app does have some appealing features, but I don’t use them. What I don’t love is the subscription model, these days almost every company adds one, and for me, a product has to be truly outstanding to justify it. I don’t think they’re there yet, but given they’re a new company, that’s understandable. Overall: good design, decent build, buggy app, and a questionable price point but plenty of potential if the company continues to improve.