LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Christine V.
Quick and kind service for answering questions. Joymaeh was very helpful with solving my issue.
Response from LoftieMay 1, 2026
Christine, so glad Joymaeh could help solve your issue quickly! We're lucky to have her on the team. Thanks for taking the time to share this.
Loïc W.
J’ai eu une complication au niveau d’une mise à jour de mon horloge Loftie. J’ai contacté directement le service client. Après des échanges ultra détaillés et dans ma langue, nous avons pu résoudre le problème. J’ai donc rien à redire aussi bien sur le produit, que sur le service client, qui sont au top et à l’écoute !
Response from LoftieMay 5, 2026
Hi Loïc! Really appreciate you taking the time to share this. So glad we could work through that update issue with those detailed exchanges in your language - that's exactly the kind of support we want to provide. Thanks for sticking with us through the troubleshooting process!
Hank
Nikki was very kind, quick to answer my questions and resolve my issue. I rarely get customer service like this - it's refreshing.
Response from LoftieMay 5, 2026
Love hearing that Nikki was so kind and quick to resolve your issue! Customer service like that really does make a difference, and we're lucky to have her on the team.
Claire
you responded really promptly and really understood the issue from my the customers point of view. You did not take a defensive position. I felt really listened to. Thank you
Response from LoftieMay 1, 2026
Claire, it means everything to hear that you felt truly heard and understood. We never want to be defensive when something isn't working right for you - your perspective as our customer is what matters most. So glad we could turn things around promptly!
Matthew L.
Amazing customer service
Response from LoftieMay 5, 2026
Hey Matthew! Really appreciate you taking the time to share this. Our team loves hearing when we've hit the mark with our support.
Kevin
Support was helpful in resolving an issue. The clock itself is nice. Lots of free sounds included and it has a clean modern look.
Response from LoftieMay 5, 2026
Hey Kevin! Great to hear our support team could help resolve that issue for you. The free sounds really do make a difference, and we're glad you're enjoying the clean modern design too.
Mark S.
The Trustpilot representatives (Grace, Joymae and Carolina) who helped me with my return were exceptionally responsive and communicative throughout the process. I really appreciated their help getting me a return shipping label, acknowledging receipt of the item, processing the return, asking for information that would be helpful to them and finally making suggestions to help me on my end confirm that the credit had been processed.
Nicole K.
I went in early on the clock to get away from excessive phone usage and fell in love with the alarm sounds. I broke ground on my first of three lamps after seeing their inaugural sale and fell in love. The colors are amazing, the defying is gorgeous and space saving and I love being able to set a visual alarm to start stretching. Delightful. I also purchased two sets of the nightlight to distribute throughout the house- perfect diffused lighting where you need it. This company produces thoughtful products with humans in mind. Sorry I took so long to review!
