LoftieReviews of byloftie.com

They took real interest in solving an unexpected problem.

Nikki was incredibly helpful and kind!

Real people working customer support!! Love it!! They understood my issues and made it easy to get help and get things resolved.

Can you imagine I made a typo on my email address while checkout ? The team immediately helped me not only to locate my order hut also correct the address ! Thank you so much

Very friendly and professional communication and willingness to solve a problem. Not always a given that one is willing to really help you out

The customer service is amazing. They answered my question almost within the hour despite me being oversees… the product is as expected I recommend 100%

Great assistance in getting the clock set up. When the clock appeared faulty, it was replaced straight away.

half the features they advertise are paid subscription-only, they randomly stop running any alarm you have set up until you update the app, without giving you a warning the app is out-of-date, after the update they refuse to turn off my alarms whenever i try, and sometimes say there is no alarms when there is an alarm and sometimes say there are alarms when there is none. i bought an alarm clock to have a single, reliable way of ensuring i wake up, and peacefully at that, but none of this is peaceful or reliable. As an update: this issue has only gotten worse. It has been weeks with still no fix and I have to triple check whenever I turn off an alarm, sometimes even going to the extent of permanently deleting the alarm completely and I still get woken up to it, or vice versa and it never goes off. This company should start putting their money into actually making a functioning alarm clock instead of just buying reviews. And on that front, don't be fooled by the customer support responses you see on the TrustPilot reviews. I have emailed them probably at least 3 times since buying the product and while they have apologized for issues, they have never made any attempts to fix or remediate them. They don't actually try to resolve issues, and like another customer complained, they have SEVERAL unethical business practices that misrepresent their company that should not be legal in most places. If you're curious, out of just over 100 Trustpilot reviews at the time of writing this, 16 of them are 1 star. However, on their actual website, there are over 1,000 reviews, and yet almost the same amount of 1 star reviews. This is because they: 1) Deliberately take you to a different "feedback" page if you try to leave a negative review, so it doesn't get tracked publicly 2) If you manage to circumvent this by clicking the button to leave a positive review, once they see that its negative they will choose to omit sharing it on their website. This is NOT speculation. I have tried MANY times to leave a single negative review on their site, and after many attempts to publish it, through their site, through contacting customer support, etc, it is clear they are intentionally and deliberately obfuscating reviewers from sharing their true opinions. And considering how many issues I've had with both their alarm clock and their customer support team, its obvious why they have to.