LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Phillip D.
Customer service was very fast. Initially it's an AI bot that responds to my ticket but it's quickly passed off to a human once it cannot resolve my issue.
Response from LoftieMay 6, 2026
Hey Phillip! Love that the handoff from our bot to a human worked smoothly for you. We designed it that way so you get quick help when the AI can handle things, but real support when you need it. Glad the service was fast overall!
Greg M. F.
Two things are always important to me in a product; first is the quality of the product. The design, materials, functionality, simplicity to use, and does it actually work? Second is the service that the company offers for the product it built and sold. I know AI is getting better and better (and I have been surprised at times how good it has gotten) but service has for me to do with standing behind what I bought and being eager to help me learn how to use it. Also, if I am having trouble figuring it out someone is reasonably easy to get in touch with and helps me. I am a long long long time user of the Loftie Clock. My family and friends when I first got it reacted with; “don’t you have an iPhone?” “Why would you spend your hard earned money on an………. Alarm……. Clock??” 🤣🤣🤣🤣 Back to first getting one. I don’t remember exact details, but I get into bed, I’m really tired, and something needs to update before it can continue to work. First thought? I’m too tired for this, where’s my phone? As I said I don’t remember exact details but Loftie must have known this exact thing was going to happen to enough of their customers that they did something in the app that when I opened it it sort of fixed itself and in no time it worked again and has kept on working since. I have since gone on and bought the Loftie Lamp!
Response from LoftieMay 6, 2026
Hey Greg! Love that you called out both the product quality and the service behind it. That's exactly the kind of experience we want people to have - when something needs to update and you're tired, it should just sort of fix itself without you having to think too much about it. Really appreciate you sticking with us through that first night and then going on to get the Lamp too!
RL
Beautiful products, quick response and great service!
Response from LoftieMay 5, 2026
So glad you're loving the products and had such a smooth experience with our team. Quick responses make all the difference when you need help!
Elisabeth J.
I really like the Loftie clock and was super bummed when mine started to have issues. The support team was easy to work with and very helpful in troubleshooting the issues and ultimately getting me set up with a replacement product.
Response from LoftieMay 5, 2026
Hi Elisabeth! So glad our team could help troubleshoot those issues and get you set up with a replacement. We know how much you rely on your Loftie, so we definitely wanted to make that process as smooth as possible for you.
Lucie M.
Customer service was responsive and very helpful with troubleshooting.
Response from LoftieMay 1, 2026
Hey Lucie! So glad we could help you get everything sorted out. Our team really appreciates when customers take the time to share their experience like this. Thanks for choosing Loftie!
Annie D.
The service was excellent from the team and they were extremely helpful. They kept me updated with the issue I had and it didn’t take long for the issue to be resolved. Overall I am very happy and satisfied with Loftie 👍
Response from LoftieMay 1, 2026
So glad we could resolve your issue quickly, Annie! Our team really values keeping customers in the loop throughout the process. Thanks for taking the time to share your experience with us.
DS
I experienced excellent service from the Loftie team. My correspondence was attended to within minutes and resolved to my complete satisfaction the same day. A very professional and attentive company
Response from LoftieMay 1, 2026
So glad we could take care of everything for you so quickly! We really appreciate you taking the time to share this feedback. It means a lot to know our team was able to resolve things to your complete satisfaction.
M. J.
Amazing attention, responsiveness, kindness, and competence!
Response from LoftieApr 29, 2026
What a wonderful review to receive! It means so much to hear that our team's responsiveness and kindness made such a positive impression. We're grateful for customers like you who take the time to share these thoughtful words.
