Build.comReviews of build.com

I've ordered twice from Build.com and both times the product arrived damaged. And both times their customer service sucked. The first time, they pawned me off to the actual product manufacturer. The second time, they said they would send me a replacement and then never did. If it allowed me to, I wouldn't give Build.com any stars!

Ordered 3 faucets in a color that does not match the industry description only to experience over 30 dollars in return fees for their punitive return policy, which is expertly embedded during the ordering process. Prominent companies like HD and Lowes value the recurrent customer and would not deal this way. I will never do business with build.com again. Beware

Looking at sinks and suddenly I am blocked and told to prove I am a human. I am a human and will shop at Home Depot

Special ordered a Koehler sink 7/22. Ferguson charged credit card, then sink never shipped. Contacted them 8-10 times: always said didn't know when it would ship. After escalating and getting angry, sink turned up 3/23 with a 7/15/22 ship date from Koehler. Ferguson lost it in their own warehouse and couldn't be bothered to find it until we got really demanding. Never again.

We ordered mirrors for a home we are building. We didn't open them until we were ready for installation, which happened to be 33 days after we received them. Two large mirrors that were $200 each were in one large box together with nothing to keep them stationary inside the box and both mirrors were broken. Because the order was over 36 days old and the return policy is 30 days, they would not less us return and did not even offer any sort of discount on additional purchases. Not to mention, we had only had the merchandise for 33 days.

I found the exact hardware online that I saw in a local store (exact model etc). Ordered multiple styles in different quantities for a kitchen remodel. Build.com has been extremely difficult to work with. They shipped 23 pulls that were here locally to their main warehouse OUT of state and said they were delivered to my house. I was charged for them. Cannot obtain a refund. Another order, they would never send me the return label. I’ve reached out multiple times (phone, email and chat). Eventually the order is showing as refunded, but it has never been credited to my credit card. Horribly organized. Not customer oriented. Very disappointed. I was told by someone on chat that some of my pulls were on back order until May. Kitchen is almost done. So they were going to cancel that order and I ordered a large amount of other ones to replace. Lies! I got the shipment and billed. Was only able to return a small portion. One piece, they wanted to charge me $6 more than I paid for it. I suggested during a chat with someone at Build.com (very nicely too) that they should consult with other companies such as Amazon that have good practices/systems in place. They said my chat was resolved and to have a good day.

Great prices and selection. The service is much better than the local big box stores. I've used them for many projects over the years. At times I've needed detailed advice when ordering door knobs or heat pump systems. I've found their employees' advice is excellent. The delivery has been fast and the products correct.

On September 8, I placed an order for a door lock and handle. Build.com charged me nearly $400 for that order. On December 19, I got an email saying they still don't have it in and promising an update within three business days. As of January 4, I have yet to receive any update from Build.com. They are just holding on to my money ($400) and you are unable to fulfill this order. I have asked them to cancel my order and refund my money, and I have received no response. I will also note that I have tried on several occasions to use the chat function on their website, and after I am connected with an agent and describe the problem, the chat function magically says "No agents are available." You've gotta be kidding me. What kind of scam are these people running?? Do not recommend.