Build.comReviews of build.com

Their search system works extremely well. Checkout and wishlists work well, too. They often don't have the best price, but it is worth messaging with them to see if they can price-match. I've placed and received three orders with no issues, mostly for small parts like track heads but also one metal kitchen sink. That said, I haven't had to attempt a return yet.

UPDATE: Working with their support team I have received a refund for the broken appliance. Raised the star rating from 1 -> 4 stars because even though the experience wasn't great, their support team made it right. ------- Previous review: Purchased a high-end washer + dryer for $4500. First, they forgot to ship the washer for 3 weeks. So I have the dryer, and email them about the status of the washer. At first they claim has been shipped but after a few emails they find the washer in the warehouse and send it out. When it arrives we go to install it and discover that the dryer that arrived a few weeks ago is damaged and doesn't work... but they told me to F-off because it's outside the 48 hour window. Of course I didn't set it up immediately because I only had 1 of the items. Ugh terrible policies, terrible customer service, terrible company. Good to know I guess for next time, wish I would have found these reviews earlier.

Ordered some pull handles for cabinets and they are nice and good looking, one had a minor blemish but barely noticeable.

Thanks for sending my replacement light fixture bowl so quickly. I was unable to reach the company by phone. I sent an email and considered sending another because I didn't get a response back however you got the email and within 3days after that the replacement came. What a Surprise! Very pleased, but do something about the phone service for us less savvy computer users. The wait time was way too long.

Really good selection of everything for home. However I was a little disappointed to find out that they wouldn't provide extra discount if I purchased everything for 5 bathrooms from them

I read the bad reviews but decided to give them a try anyway as they had the lowest price on the internet for what I wanted. They sent the item on time and exactly as described. I don't know about their customer service or anything else about them. I am satisfied with them.