Build.comReviews of build.com

I had to have an $1100 commode shipped 3 times, because the first 2 were delivered damaged. ½ plywood used for shipping a heavy wood vanity, but only about ½ of styrofoam for a porcelain commode. Now, this week, after waiting 12 weeks, I receive the matching sink top. It came damaged. Further, the internal box, a Kohler box, was damaged before it was packed into the shipping box. Build.com KNEW it was damaged before they shipped it. NOW according to Build.com, I have to wait up to another 12 weeks for a replacement. That’s 6 months without my main bathroom because I wanted Kohler products. After this is over, I will never use Build.com again Rj

Really bad shipping dept you can tell they absolutely do not care about the products they send out thrown in a box no padding or anything damaged 3 times. They make HD and lowes look good that's how bad they are and customer service is also a extremely frustrating experience. It's quiet obvious that people don't like working there.

I am building a house. I have been told items were delivered, available in 2-4 weeks, etc. None of this is true. You can not count on what you are told.

I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing re order.

Don’t waste your money with this company. If there is an issue or problem they will not help at all. Their customer service people will just recite the return policy over and over until you give up. They won’t take defective items back once opened and send you to the manufacturer instead.

HONESTLY THIS IS THE WORST EXPERIENCE EVER I PURCHASED DOORS FOR MY HOME WHICH COST 602.00 EACH ALL THE DOORS CAME BROKEN. THEY SENT A REPLACEMENT AND THOSE WERE BROKEN THEY FINALLY CAME TO PICK THEM UP AFTER 60 DAYS OF IT TAKING UP ROOM IN MY GARAGE. NOW THEY BILLED ME FOR THE DOORS AGAIN AND STATED THEY NEVER GOT THE DOORS BACK. THIS IS JUST UNBELIEVABLE THEY ARE CROOKS BEWARE REPORTING THEM TO DA OFFICE TOTAL FRAUD

Awful experience ordering items that have 100 plus in stock but as soon as I order it’s now backordered and won’t deliver for 6 months. What a joke!

One of our items arrived broken and bent and the customer service department is just ghosting me. Terrible customer services. I spent a fortune here for 2 bathroom remodels and can’t get a response on a $200 item. Ridiculous. DO NOT USE THEM!!