Build.comReviews of build.com

Pathetic and useless. Order and delivery is non existent. Customer service just copies and paste useless emails. They took my money in day 1 but I still haven’t got my product. It’s lost and they won’t admit it or do anything about it send a replacement

I ordered a sliding shower door before I read the reviews and was a little skeptical until the door arrived in perfect condition and it looks great on our shower not disappointed at all. Hopefully more people will have the experience we had.

Build.com is high on my go-to house remodeling source. From door hooks to cabinet handles, wall scones to bathroom vanities, build.com has the best prices and inventory. Remodeling during/after Covid would test anyone’s patience. But build.com has been helpful and professional throughout. Returns are quick and easy.

I've ordered 3 interior doors back in March. 2 doors arrived wrong size and style. After a call with customer services, I was supposed to ship the incorrect doors back within 30 days otherwise they would charge me for it - which I did and I kept a tracking company's confirmation of collection. My original order arrived with one door being heavily damaged. Waited another 3 weeks for replacement. Around end of April I've received email from them asking if I returned the incorrect doors - I've emailed back the confirmation and to contact their tracking company. In June I was charged $700 for the incorrect doors which I immediately disputed. After several calls and emails Build.com confirming they have the doors and refund will be given, it took over a month my credit card company actually fighting for me to get the refund. NEVER AGAIN !!!!!

Build.com was only average helping to order items, or at least my representative Ian, but once I ordered and paid for the items I decided on, he ghosted me. He never applied my discount and wouldn't return my calls or emails. Other representatives weren't any more helpful, just kept getting me to waist more of my time.

I ordered everything for a complete remodel of two baths and a kitchen through Build.com. I knew they were expensive but figured this is a one and done and bought the best. Today my kitchen faucet broke and was spraying water throughout the kitchen. I got online with them and they basically told me too bad so sad, here's the manufacturer's number and you can call them Tuesday. (it is Saturday, 7/2/2022). Clearly refused to help for an expensive faucet purchased six months ago. Never again.

Ordered a shower set up by the time my contractor was able to install due to hurricane ida he couldnt use some of the parts and it was about 2 weeks over the 180 days I didn't want my money back but at least a store credit but build.com would not work with me with the return .

Ordered an item that was "in stock"-19 of them. Total lie. Don't bother.