Build.comReviews of build.com

Microwave box was not opened until installation, which was a couple of months after receipt. No obvious damage, but door significantly misaligned (Whirlpool quality control issue). Was told by customer service that their 90-day return policy DID NOT INCLUDE APPLIANCES! But go and try to find that ditty on the Buid.com website. I was able to get partial satisfaction from Whirlpool, but would never deal with them again, either. Deal with these companies at your own peril. I never will again.

The product arrived damaged and I refused the shipment - and shipment tracking shows it arrived right back to their warehouse four days later! It has now been THREE months since that refusal and I am still waiting for my refund. I have spoken with four different customer service reps - each of them telling me that they processed my refund and that it would take 3-4 days for it to arrive in my bank account. Yet, here we are, still no refund. Three months. Perhaps their policy is to stall as much as possible in hopes to get the customer to give up. Not happening - especially with an $1,600 item. DO NOT BUY FROM THESE PEOPLE!!! They are crooks.

This place sucks. Ive placed 3 or 4 orders and every single one of them is a problem. Products are damaged. Not shipping damage. Example. i ordered 4 edge pull handles(they are basically 90 degrees bent metal) . All 4 showed up stacked together. 2 were perfect and 2 were bent and had threads imprinted in the aluminum. Obviously sent out that way. Another example. blum drawer sliders that had plastic adjuster tabs broken off but not in the box. This last order. I ordered both blum and knape & vogt screws. 5 different part numbers. Not a single part number was blum or knape & vogt. And in fact all the screws were some made in china brand called quickscrews. Bait and switch. I also placed an order then Immediately called back to add on one more part number and they would not add on anything so I told them to cancel the order so I could re-order everything together. Well, they never canceled the order. It showed up the day before the second order that were ordered 2 hours apart. Both from different shipping companies. Be warned that if you call you better have two hours before you get off the phone because you'll be on hold that long

I ordered 26 hardware cabinet pulls. I ordered 25 quantity in the 3" center to center size, and only one 5" CTC of the same brand/type of pull. After waiting nearly a couple of weeks, the pulls arrived - all 26 of them in the larger 5" CTC size. None were the smaller 3" CTC size that I needed. I promptly phoned Build.com customer service and after being on-hold for well over 20 minutes, I spoke with "Laura". She was pleasant, but never apologized for the Build.com's mistake (which held up my remodel project), and she arranged for me to receive the correct size pulls in a second shipment. Laura sent me a return label by email, but I had to use my own paper and ink to print it, even though the mix-up was no fault of my own. Today, a week later, I received the second shipment of replacement pulls and ONCE AGAIN - the WRONG size was sent! I received more of the 5" CTC pulls! What the HECK? I called Laura back and asked for a full refund. This is ridiculous. 3 weeks later, and still everything they sent me is wrong. I'm going with purchasing hardware from another company now, sorry to say.

I have purchased previously from Ferguson and decided to place a larger order for two bathroom upgrades. Ordered over $5000 in products. Three items arrived damaged (bowl, tank, and sink top) which I had to pay to dispose of since they didn't want the damaged items back. Then I noticed that a vanity was backordered for 3 months so I cancelled it and ordered a different one. Thy told me I had to pay for shipping because my $1200 vanity didn't meet the free shipping threshold. I reminded them that it is part of a $5000 order but apparently that didn't matter. So after $5000, three broken porcelain items, and a replacement on a backorder, Ferguson needed $85 more from me.

Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.

I had an incredibly frustrating experience with Build.com. I purchased a bathroom vanity for almost $2000, and while the box it came in looked perfect, the stone countertop was actually fractured. When I contacted Build.com about the issue, they first told me that I had missed the window for inspection, even though I was within their 90-day return policy. They then suggested I contact the manufacturer, but they no longer produced that model. When I went back to Build.com, they offered a measly 15% back as a store credit, which was far less than what it would cost to replace the stone top. Despite trying to reason with their customer service team, they completely ignored my emails. It was a terrible experience and I regret not doing a chargeback on my credit card. I would not recommend using Build.com based on my experience.

O stars really. Scam! They said they delivered suitcases to a mailbox at the end of a driveway. Ridiculous! They had me go to the post office to track. I found out it was a scam because they had no house address for me and kept saying they delivered! Scam! Do not order!