Build.comReviews of build.com

Build listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. After being on the phone for an hour, I was informed this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.

worst delivery service ever

Horrible customer service. Emails and direct phone messages to the customer service rep go unanswered. I spent over a month trying to place an order for EasyTrack closet components. They gave me a freight quote of $749! Then revised it to $50. When you call them back you can NEVER get the rep who originally "helped" you. When you do manage to get a breathing body, they promise to call you back and don't. Or they put you on hold for 10 or 15 minutes, then disconnect the call! I finally ordered direct from the manufacturer. They are getting my 488 pounds of closet components to me via Fedex for $102.38. I am so done with Build.com. Never again.

You are perfect, products delivered on time, you have products that others do not sell separately, never change, keep up the good work.

I'm a contractor, they delivered a mini split instead of the shower base I needed, they couldnt/wouldn't send a replacement for another week or more, didn't even offer to expedite or some kind of partial refund for all the money they're costing me, and to top it off I have to bring the whole mini split system to a ups store if I want my refund processed 😂😂😂😂 What a joke, lesson learned from wandering away from wayfair and trying something else.

I have an account with Build.com that contains my business name, delivery address & phone number. A recent order of mine was sent to the wrong house, same street but the "ship to address" typed by Build.com was the address for the house 3 houses down the street from me. I didn't discover it had been shipped to the wrong address until I called "the not so helpful" Build.com (1-800-325-3403) help line to see why I hadn't receiced my order. After waiting to speak to a representative for over 30 minutes, the rep got on the line. To summarize, after behing placed on hold 4 times while he "researched the issue," he told me it was my fault because I had entered the wrong address which previously he told me the shipping address is automatically entered from my account (which has the correct address). He said I would have to re-order the item again and that he could not refund or credit my account since it was "my error since I entered the wrong shipping addresss.) I would have to purchase the product again! To end the 45 minute phone call, he told me I could call the office of the company president tomorrow at the same 1-800 company number and file a complaint. I told him I wanted to file the complaint now but no one was avaiable to do that but he would give me a case number to reference when I spoke to the president... yah right!! Done with this company that I have used in the past with no problems, but not going to risk having to go through this poor customer service experience with them in the future.

Worst customer service experience EVER. Ordered a simple bath accessory because Home Depot was temporarily out. Build.com indicated shipping in 2-3 days and charged my credit card for the product plus shipping (which was over $100 for UPS). I waited a week and got nothing and called to find out it was back ordered so I canceled my order and awaited a refund. Waited a month and got NOTHING. Contacted a representative via the “chat app” on the website and was promised a refund and waited a month and got NOTHING. I contacted again on “chat” and was again promised a refund, and again got NOTHING. Contacted them a month later via chat (I have documented all my chat conversations) and was assured a refund. I finally received a PARTIAL REFUND but was not refunded the shipping amount of over $100 although the product was NEVER SHIPPED. I emailed the representative who processed my partial refund and have only GOTTEN CRICKETS. BUILD.COM is the website for Ferguson Pluming supplies. NEVER EVER USE THEM. I have worked with local Ferguson distributor for my renovations. They were able to get my order delivered although the ship time was way too long (understandable with post pandemic supply chain issues). I have gotten way better responses from other home supply companies. NEVER AGAIN.

I ordered a vanity that takes 8-10 weeks to prepare and deliver. On week 10 they sent me the completely wrong product (a sink instead of a vanity). Customer service said that someone else probably got my vanity but they had no way of knowing who without them calling to tell them, and therefore couldn't correct the problem. The only thing they could do was order me a new vanity and wait another 8-10 weeks. Which of course, completely destroys the remodeling schedule. Just a complete nightmare. What kind of company sends out merch and has no clue where it went? Buy directly from the vendor you want and avoid this incompetent middleman. Besides, their prices are on the high side anyway. Never again!