Build.comReviews of build.com

I have purchased a few items from build.com. I have not purchased any appliances. I ordered and received a amazing kitchen sink. I was impressed with the quality. The faucet was nice as well. I have purchased small things as well such as handles on my kitchen cabinets. The items were in stock and I received the very quickly, it took only two days. I was impressed with the speed of getting my order. I have not had any orders canceled or needed to return anything yet.

Fraudulently charged my credit card. Contacted company to find out who ordered merchandise on my card, what was ordered and where was it being shipped. Customer service rep would not help me, refused to escalate call, told me that Build.com has a fraud division but they don’t talk to customers. My credit card company stopped payment to Build.com. No apology or any empathy.

I TWICE spent over 40 minutes waiting on hold and nobody picked up the phone. When I did get an agent, he advised me to buy three valves that I needed for a three thousand dollar shower system that I had ordered a week earlier. Less than a day later, my shower system order was canceled. Now it will be about a month before I get a refund for about $600. in valves that I won't be able to use. Apparently, the sales person didn't know that the order was discontinued! Customer service took about an hour to come to the 'Chat", and then refused to expedite the shipping for the replacement shower system, and refused to expedite the refunds!

Customer Service just says what they say and then hangs up on you. They triple charge you for any returns.

I am disappointed to share that my experience with this company has been extremely unsatisfactory. Despite making a purchase ($4K item), there has been a complete lack of communication thereafter. The promised delivery was never fulfilled, and when seeking clarification, I was met with evasion and blame-shifting towards the freight company. Adding to the frustration, the company informed me that a refund cannot be processed until they retrieve the item from your chosen freight company (AAA Cooper), even though I have yet to receive the item. This has been an unacceptable and frustrating experience, and based on my current encounter, I would not recommend this company to others.

I am very impressed with Build.com! Their easy to navigate website helped me get the proper cabinet hinges to replace the old ones. Best prices and super fast delivery! Quality hinges, no generic after market substitutes. I will be shopping here for my hardware and other household needs in the future!

I never heard of Ferguson until 2 people recommended it this summer when started our very first home renovation this year. Since we are getting all our fixtures for our 2 bathrooms, we decided to make an appointment and find out what this company is all about. I am not sure because we ordered a lot or what not but I am surprised with their low ratings here. I find it is either you are very satisfied or very dissatisfied. I can only speak to my specific experience; thus the 5 star ratings. We made an appointment and randomly got Erwin Dardon, Woodland Hills. He was my contact the whole time and it was a very pleasant experience so far. He helped us in choosing our fixtures, toilet, etc. even though I have made my own research and am Satisfied with the quality of the Kohler products which is all We ordered plus Toto toilet. We stuck with Kohler only for everything because we have had great experience with their warranty and customer service in the past with our kitchen faucet. I was actuallly surprised that some of these products I found at Home Depot and Ferguson was less expensive! We are looking forward to working with Erwin Dardon again for future home renovations. Thanks Erwin!

BUILD.COM IS HORRIBLE. I AM A DESIGNER AND I DO NOT HAVE A FACE IN FRONT OF MY CLIENTS NOW WHEN I DID SOME ORDERING FROM THEM. DEFECTIVE PROCUCTS, ZERO CUSTOMER SERVICE AND GETTING YOUR MONEY BACK IS A NIGHTMARE. STAY AWAY,