Build.comPlumbing, lighting and hardware supplier to professional contractors, builders and designers. Free ground shipping, expert service and low prices.
Build.com (build.com) has 455 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Sara C.
Their site never works it’s like something from outer space no phone number works no contact works no email works it’s a page that looks like it’s from outer space you can’t search anything you can’t do anything on it I wish I could show you a screenshot of what their page looks like I wish they would stop sending me emails and links that don’t work one out of 10 emails will work/open properly©️‼️‼️‼️
Beckie N.
Ordered a door handle and an electronic deadbolt from a subsidiary, handlesets.com in December. The door handle was delivered but they kept saying the dead bolt was back ordered. It was actually discontinued by the manufacturer. My credit card was charged for both items rather than only the item that was shipped.
Sandra M.
The sales person Terrence Jordan did not follow through with the additional hardware needed for my purchase. After eleven days of waiting, his excuse was that he had been on vacation for a week. DUH. Keep me waiting for additional product while he takes a vacation. Further, when I complained to management, not only did they not follow through with the needed hardware, they defended Terence's behaviour. Interestingly enough, my call to the vendor of the hardware resulted in the vendor saying all they needed was Terence to call for the hardware and they would send it out. BEWARE Sales persons cannot be trusted.
rosa
Excellent customer service. I can see from others, they did not have a great experience, but for the several times I have dealt with them, it has been excellent.
Shelly N.
Ordered a 72 in vanity with mirror. First shipment was lost. Second one arrived damaged on the inside. Reached out to customer service. Just asked for touch up paint. They now say they will provide a $250 credit to pay for the paint OR I can recrate the unit and return it for a refund. I'm 72. It weights 750lbs. So I'd have to pay to return it. I could not possibly be more disappointed in this whole process. Customer service, shipping, product, vendor. All of it. Don't buy from them. They don't stand behind their product. Customer service person was horrible. Kept changing her mind as to what she could do.
Tim G.
Ordered shower door delayed shipment 2 times. Tried to cancel the order they told me I had to wait for it to ship and then I could return it for a full refund. I had to dispute with credit card company. Do not do business with them.
Diane S.
Excellent service and communication from build.com. I ordered a complete shower kit - Sterling 72170120. Ordered via Walmart Jan 5th and it arrived with free shipping Jan 11th. Small crack that likely resulted from shipping and they handled expertly. Quality product and I'm very happy with build.com
Robert M.
Hello, I recently ordered some small parts for a kitchen sink fixture. Very happy with the parts and the speed of delivery. I am very impressed with the Build.com and feel blessed I found them and the parts I needed. Best customer service I have received in a while. Thank you again, Robert S. Mundorff
