Build.comReviews of build.com

TERRIBLE SERVICE. the delivered the totally wrong items and then trying to call them it is a 45 minute wait on phone. I WILL NEVER USE THEM AGAIN. BUY FROM A SMALL COMPANY YOU CAN VISIT. HORRIBLE HORRIBLE HORRIBLE. I STILL HAVE NOT RECIEVED MY ORDER. I WISH I LOOKED AT THE REVEWS FIRST!

Order Delayed a Year. They continue to set delivery dates 2 months out then cancel that deliver date the day of the delivery only to put the next delivery date 2-4 more months out. They dont even have the item in stock and havent for some time but they continue to lie. They have no problem telling you the day before the delivery that the item is all set to ship, only to tell you it will be be delayed another 3 months the day after. It's a scam to sell items you do not have and cannot get due to that item no longer being manufactured.

I needed a new toilet for a home Reno project. I ordered one THREE TIMES through Build.com. all three times they lost it. How is that even possible? On the third order the "project specialist" did expedited shipping, and just like the other two orders, I never heard form the freight/shipping company. When I called them, they said they'd call me back and never did. Build.com seems to have no connection with the freight company at all/

Wow! I’ve never ordered here, but just saw a nice commercial in CBS Saturday Morning and thought I’d check it out. I’ve learned to do my research and once again it’s paid off. Review after review - nothing but negative comments. Wow! And it was such an enticing commercial. Thanks to all who submitted reviews so that others (like me), won’t have be duped.

The problems started with Build.com when I tried to return flooring that was a different color than the sample I had received from the company. The sample of the flooring was a white white but the order I received was a dingy yellowish white. I have called multiple times to get my return shipping labels and instead of getting the issued resolved they just keep creating new return orders and cancelling my current return so they can push it out and not credit me for the $6,700 they owe me. Needless to say I will never order from Build.com just on the basis of this experience. You take your chances of getting what you order and trying to return it could be a nightmare. It has cost me too much time on the phone. Next time I will order locally.

I have given a review based on purchase of a kitchen Island. Shipping company proceeded to rectify the problem. Today 4 people were sent by the shipping company and they helped to bring the Island Kitchen into my home. I hired additional help and they worked to bring the product in with ease. Grateful they made things right and I am happy with the Island. Just wish this would have taken first time around and not after the complaint. Grateful for the company acknowledging the complaint.

I ordered three Swagelok door locks, two of which were damaged. I requested replacement parts, which they said they could do, but then two weeks later, said they could not, due to factory demand for those parts, they offered me a refund, which they never delivered. I'm tired of dealing with them and chalk it up to a bad learning experience. I'm sticking with Amazon.

Wow, their sales people are efficient and nice. Then a third of the stuff we bought arrived broken. I asked to cancel an order, which they said they would try, but then failed, but the order showed up with the new stuff I ordered when I called to cancel so they obviously didn't try hard enough. Then try to return stuff and you'll get a few different stories and then they'll break out the bureaucratic mumbo jumbo to explain how bad they're going to stick it to you.