Build.comReviews of build.com

I ordered a 600 dollar barn door shower door,we came home and the box was sitting on our carport, I have never seen a more regged looking box in my life,there eas no cushion between the doors,and I'm getting ready to see if they are damaged

UPDATE: Working with their support team I have received a refund for the broken appliance. Raised the star rating from 1 -> 4 stars because even though the experience wasn't great, their support team made it right. ------- Previous review: Purchased a high-end washer + dryer for $4500. First, they forgot to ship the washer for 3 weeks. So I have the dryer, and email them about the status of the washer. At first they claim has been shipped but after a few emails they find the washer in the warehouse and send it out. When it arrives we go to install it and discover that the dryer that arrived a few weeks ago is damaged and doesn't work... but they told me to F-off because it's outside the 48 hour window. Of course I didn't set it up immediately because I only had 1 of the items. Ugh terrible policies, terrible customer service, terrible company. Good to know I guess for next time, wish I would have found these reviews earlier.

We ordered over $7000 (14 items) in products from build.com for a kitchen remodel. Everything came in good working order except the $2000 range hood which had an unsightly crease in the front right hand corner. They would not replace the range hood because it was not reported within 48 hours even though there was no damage to the box and we wanted to keep it protected in the box until our contractor needed it. They offered me $400 as an inconvenience fee for a range hood I cannot use and the vent parts cost another $1500 which go specifically with the range hood. I will NEVER order from build.com or Ferguson again! Poor customer service!!

Seriously this company is a joke. I was hung up on and two out of three customer service reps where terrible. Waste of my time, money and effort! It said that it would ship in 8 days. They Back ordered it and said it would be 45 days after I ordered it on black Friday. So we cancelled as they were no help getting us to another product with similar costs. This needs to come out of their pocket. Not mine. Ended up having a disagreement so I called back asked to replace my cancelled order. They couldn't help in any way, not even offering a good deal on Anything. Just trying to resell me the product at full price. WOW

I ordered 3 replacement Graff wall faucets from build.com. I was actually really hesitant to order them based on all of the negative reviews here, but the other website with a reasonable prices had just as bad reviews, too. I took a gamble and bought at build.com. The 3 faucets arrived faster than expected, and it was over Thanksgiving break 2021 when everyone was having supply chain problems. The faucets arrived in perfect condition and i couldn't be happier with this transaction. Apparently, they do get it right sometimes at least.

I bought all my plumbing equipment here for my full full kitchen remodel. Overall, great experience.. very knowledgable staff and great prices! They're good for the small accessories but not the best for large appliances overall - better to search for thor package on google and get it from one of the smaller dealers - they have better pricing.

Ordered tub drain w/brass tubing & trip lever Drain Assembly. Pieces of this assembly were in the box as if they were scaveged from other boxes. There was no packing. Just thrown in. Contractor came today to install and there were two pieces missing: Part C wedge gasket and another plastic gasket. This definitely was open box that had pieces taken out. I paid full price, not open box price. Can't install plumbing today, contractor will have to buy the extra gaskets to get job done. If you're in the supply business Ferguson, you should know better. Whoever packed this, knows it will stop the job. Inexcuable!

Ordered a bathtub online - delivered 3 weeks after, damaged. Rejected shipping. Called CS - nothing in stock, was suggested they fix the crack in the tub and install it... Unbelievable! Then I was talked into buying a more expensive tub - Ok, it looked good and had good features and was in stock. Arrived 3 weeks after - cracked in 3 places. I don't know if this is shipper they select, or items are sold damaged. Had to reject shipping again. Refunds takes forever to get! Now we're stuck with removed 2 mos ago tub, and no new tub to install. If you have someone doing construction work for you - ask your contractor if they use build.com. I think they sell discounted damaged stuff that your contractor installs and hides under a tile or something. Stay away!