Teresa M.
Don't fall for this scamming company
They added on expedited shipping and a subscription which i did not authorize to the tune of $60. Would not provide shipping label to return or refund the expedited shipping fees as they promised. Product was way too dark and does not last. Plus made my face break out. Do not waste your money. Offered me a 30% discount only.
Response from BrowproDec 20, 2025
We’re sorry to hear about your frustration and we truly want to clarify a few important points. We have already sent you an email outlining a resolution for this concern, including details about the charges and the options available to you. At this point, the next step is simply for you to reply directly to that email so we can proceed and finalize everything properly. Without a reply, we’re unable to move forward or apply the resolution offered. We genuinely want to sort this out and close the loop fairly. Please check your inbox (and spam/junk folder just in case) and reply to our last email so we can resolve this as soon as possible. Warm regards, Customer Support Team