Joanne G.
Beware VIP benefits scam
Looks like I've also been caught in this additional purchase "VIP benefits" scam. It would not let me decline the offer and did not provide a review of the final purchase before payment. After noting the additional charges on my credit card I contacted the company and asked to cancel the order. The initial email response from BrowPro promised I would receive a 50% refund on the VIP 3 pack (even though I didnt want it) plus they said I would still receive the additional 3 pack. I thought well at least I can give it to my granddaughters. As soon as the 50% was refunded they cancelled the additional VIP order, meaning I've paid twice as much for the two pack I initially wanted. I'm still waiting for a second response from BrowPro customer service about this but based on these other reviews I checked and have cancelled the Nymbus LLC payment subscription on PayPal, yes beware of this, it's there in PayPal as an auto pay (billing agreement). Im pretty annoyed at myself for being duped so next step if I dont hear back from BrowPro is to follow up with my bank and PayPal who are pretty good at sorting this stuff out. I can't even bring myself to open the product to try now, so can't say if it works or not.
Response from BrowproDec 20, 2025
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team



