BrowproReviews of browpro.co

Deceptive business practices, tick a box a checkout and think your getting free postage to later find out you are in a subscription for a product you regret buyer once used!

FIRST MY CARD WAS OVERCHARGED AND THEN I RECEIVED A MISMATCH and the results are RUBBISH!!!

Their order system online is terrible. Very easy to make a mistake. Tried to cancel immediately but they would not. So much for hassle free cancellations. Their customer service is atrocious. All she does is offer discounts. I used PayPal to pay and the one order was done with 3 invoices and not until I got the receipt fir the 1st invoice did I see the prices on the site were in AUD and conversion to USD had been applied so it cost nearly double! As for returning, the freight charge is exhorbitant and if you have opened and tried the product, you will not get a full refund. And BTW, it comes off VERY easily, not as advertised!

I’ve had the same experience as another customer, I was charged for shipping $4.95 and afterwards I noticed they charged me another separate charge for expedited shipping for $13.73. The ordering process is ridiculous as they keep trying to get you to add things to your order. Anyways, I reached to to them, reported to PayPal & left a comment on Facebook explaining how they charged me a separate charge for expedited shipping when I already paid shipping & selected the cheapest option $4.95. The company is in New York and I’m in PA I don’t need expedited shipping. They did reach out to me and said it was an unintentional charge but I could request a refund if I don’t receive my order within 5-7 days! What??? I said, absolutely not! I wanted refunded immediately for the unintentional $13.73 that they charged me or they could just cancel my entire order. I bought two kits and I highly regret it as I now have zero faith in this company. I will most likely cancel the entire order and go somewhere else for brow kits. Buyers beware & make sure they don’t charge you extra fees!!!

I ordered a kit from Browpro this evening. While checking out, they attempt to upsell numerous products to you. I was very careful to answer no thanks on each offer. After I completed the order, I looked at my bank statement and saw 2 charges instead of one. I called customer service, the agent stated that I had ordered one of the kits that were offered. She said she could only refund 30% of the charge. I requested the entire order be refunded. She said she would reverse the order. I’m not holding my breath. This is NOT an honest company.