BrowproReviews of browpro.co

Response from BrowproOct 19, 2026

We’re sorry to hear how frustrating this experience has been. We understand your concerns about unexpected charges, subscription fees, and additional items during checkout. While we’re glad that a partial resolution was reached, we recognize that you’re still unhappy with the outcome. Your feedback is important to us, and we take these concerns seriously. We’d appreciate the opportunity to review your remaining concerns and see whether any further assistance is possible.

Response from BrowproOct 7, 2026

We understand how disappointing that can be, especially when you were excited to try it. We appreciate you giving the product a chance and taking the time to share your experience. We’ll certainly pass your feedback about the shade and overall look along to our team.

Response from BrowproOct 7, 2026

Thank you for taking the time to share your honest feedback. We’re sorry to hear that the ordering experience and mascara didn’t meet your expectations. Thank you again for giving our products a try and for sharing your feedback with us.

Response from BrowproSep 6, 2026

Thank you for sharing your honest feedback. We're sorry to hear that the BrowPro powder and selected shape weren't the right fit for you. We'd appreciate the opportunity to review your exchange request and see how we can assist. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your order and review the details of your request. Have a great day!

Response from BrowproAug 30, 2026

We're sorry to hear about the confusion with your order and understand why you're frustrated after seeing additional charges you weren't expecting. We'd like to review the details of your order and the previous correspondence to see how we can best assist you. Please provide your order number or the email address associated with your purchase so our Customer Support team can locate your account and review the matter further. Have a great day!

Response from BrowproJul 24, 2026

We're glad to know you were satisfied with the products, but we understand how unexpected charges can be frustrating. We'd like the opportunity to review your account and address your concerns. Please provide your order number or the email address associated with your purchase so we can locate your account, investigate the charges, and assist you with an appropriate resolution. Thank you for bringing this to our attention. We look forward to helping you. UPDATE 7/25/26: Thanks for providing your account details. We're reviewed your account and it shows your subscription has already been canceled and the charge was voided on July 6, before this review was submitted. We hope the issue have been resolved then but if there is something else we can turn things around, just let us know via email and we'll be happy to go through it with you. Have a great day!

Response from BrowproMar 15, 2026

We’re sorry to hear you were disappointed with the shade you received. We understand how frustrating it is when the color doesn’t match your expectations — especially with blonde tones, which can vary quite a bit. We’d like the chance to help make this right. Please provide your order details so we can review the shade issue and discuss the available options, such as an exchange for a different color that may suit you better. Thank you for sharing your feedback — it helps us continue improving.

Response from BrowproDec 20, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team