BJ's Wholesale ClubReviews of bjs.com

Placed a pick up order at the South Fayette Bridgeville, Pa store. The produce was horrible. Bananas bruised, When avocados were cut opened they were brown inside.Grape tomatoes were crinkled looking and seeds inside were green, yellow onions rotten . You would think produce people or pickers could see produce was bad. Everything was thrown in garbage. At one time, months ago produce was always great.

I have been using BJ's.com for a long time to clip some grocery coupons. However, I had the worst experience using their website. I am behind the computer maybe 5 to 6 hours a day, but I have never experienced sooo slow response from a website. I think BJ's should change their web hosting company as they have been awful. I believe BJ's could take a lesson from amazon.com's book and learn how they can save time for their patrons when they are surfing their website.

I got a reduced membership years ago. I had canceled the service every year for 4 years. It's ridiculous that I keep canceling the service but somehow the auto charge keeps happening. Whatever you do, don't ever sign up for a membership

I had a frustrating experience at BJ’s. My membership had expired, and when I returned an item, they charged me a 10% fee because of that. They kept the 10% and only refunded the remaining amount. I expected a full refund, especially since I was still a member when I made the purchase. This experience has made me reconsider shopping here. Location: Cary, NC

Bad management rude staff discussing disregard for customers safety in the parking lot. Last time I went there I was hit by shopping cart left unattended my car have being damaged my mirror was broken I have pay almost $2000 to repair. Have being trying to reach manager and corporate office without any response. Seems like they don't care . So why should anybody keep shopping at this store??? No way. Jose.

TOP worst customer service!!! After the over charge you they gracious tell you there is nothing they can do for you then thank you for understanding?! Didn't even try to help... could have just given me a credit towards BJs, but couldn't be bothered. They will not get anymore of my money after my year is up..Already double paid for it so I guess I reluctantly will use it. I will be sure to tell all how horrible they were when there is issues!! If I could give them a MINUS score I work!!! Whole experience was frustrating and upsetting!! Sams or Costco here in come!!! Ooh and BJs credit card will be cut up tooo!!!

I visit my local store and tried to find an electric cart. When I walked in the door the first thing you see is 6 cart full of item and the anti got was oh I’m sorry but they are out of order. I was like really. Then my husband when outside in thankfully he found one. I have a knee replacement few weeks ago and that’s the reason why I needed that cart. You guys need to do better.

Two weeks in a row, I bought the large bag of oranges, 8 or 10 lbs each, both times, more than half are rotted. In all my years as a club member, I have never bought any produce from BJ's. This was my first and will be my last. Today, 3-21-26, I bought the 10lb bag of the Sunkist Oranges #3338311014 and out of 12 oranges in the bag, 8 are rotted. THESE ARE GOING BACK TODAY FOR MY MONEY BACK. Two weeks back, the first bag of oranges purchased, I figured it was a rare scenario so I just lived with it. This second bag purchase is no different than the first. I do not recommend buying "any produce" from BJ's BECAUSE NO ONE IS THERE CHECKING THE PRODUCT.