BJ's Wholesale ClubReviews of bjs.com

Subject: Failure to Provide Paid Grocery Delivery Service – Senior Consumer Reliance I am a paying member of BJ’s Wholesale Club and have also purchased their “Select Service” delivery option, for a combined annual cost of approximately $110. These services are marketed as providing reliable home grocery delivery. I am a senior citizen and do not drive. I rely on this service as my primary means of obtaining groceries and essential household items. Despite paying for both membership and delivery access, I have repeatedly been unable to place or complete orders due to widespread item unavailability. On multiple occasions, items across my cart are marked “unavailable,” preventing order fulfillment entirely or rendering the service functionally unusable. This is not an isolated incident but an ongoing pattern. The issue is not limited to substitutions or minor inconveniences; rather, the system frequently fails at the point of order completion, meaning I cannot obtain groceries at all through the service I am paying for. BJ’s utilizes Instacart as its fulfillment provider. However, from a consumer standpoint, BJ’s is the entity charging membership and service fees and representing that grocery delivery is available. The separation between BJ’s and Instacart is not transparent to the consumer and does not reduce the impact of the service failure. As a result, I have paid for a service that I cannot reliably use, while also being placed in a position where access to food is disrupted. As a non-driving senior, I cannot reasonably avoid this harm once I have committed to the service. I believe this may constitute an unfair or deceptive business practice, in that consumers are charged for a service that is not consistently deliverable in practice.

I saw my ahh enemy from school I felt like I was gonna pass out cuz if he saw me I would be madd ahh

signed up for their $50 plus membership special. They charged me $70. THAT IS BAIT AND SWITCH!!!!!!!!! CALLED CUSTOMER SERVOCE NO HELP SO I CANCELED IT. BEWARE STAY AT SAMS OR COSTCO. THEY ARE NOT HONEST

South Philly BJs is there worst!!!! Shop anywhere else! They have no carts for customers to shop. The customers have to harass other customers in the parking lot to get a cart. The general manager has no solution. Just apologies & no solutions. I’ve been waiting for a cart for more than 20mins! How can a store who sells items in bulk only not have carts available?

ATTENTION EVERYONE WHO SHOPS AT BJs! PLEASE THOROUGHLY CHECK YOUR RECEIPTS FOR FALSIFIED TAXING PRACTICES! In Deptford, NJ, I just purchased a vacuum that was originally priced @ $109.99 on sale for $89.99. Paid for it, got home, looked at the receipt and they overcharged me with the tax! I paid $7.29 for tax, but should have paid $5.96 (difference $1.33). They charged me tax for the full price, not the sale price. In NJ, you pay tax (6.625%) on the amount you actually paid for (on taxable items). No more, no less. I WAS CHARGED 8.1%! For example, if you purchased something on sale for $10 that is originally $1000, would you settle for paying MORE for the tax ($66.25) than the purchase price of $10?! I THINK NOT! THIS IS AN ILLEGAL BUSINESS PRACTICE! They SERIOUSLY need to review their taxing codes on all taxable sale prices! I am now in the process of getting this rectified. I will update when this is resolved. I wonder how long they have been doing this and ripping people off left and right. If they do not correct this issue then a CLASS ACTION LAWSUIT may take place upon many people they have "stolen" money from. UPDATE: 03/05/2026 I texted first, then called and both say the same thing... "You are taxed the full price if there was a coupon applied." In that case, I am left paying 8.1% tax. Since the amount overcharged is small, I'll let this go. But BEWARE for any future purchases and watch out if coupons are applied! That's where they get you. I'm sure I'm not the only one who has been through this, but in my many years of shopping and always checking my receipts, this is the first time this has ever happened. I'm only raising from 1 to 3 stars as this doesn't really seem fair for the buyer.

I purchased a steam cleaning machine, but it had missing parts and I had to return it. The return process involved a long wait, and the staff member was rude and dismissive. Very disappointing customer service experience.

I had an experience at your Myrtle Beach location yesterday that I still can't even believe. I went in with a nearly flat tire at a little after 4 p.m. and the manager refused to help me. I told him I had my daughter in the car and he told me that 'wasn't his problem' and that he was 'trying to get out of there for the day.' I told him I had a spare and begged him to put it on for me because I didn't have any tools with me, and he literally told me that there were 'at least 5 other tire places in the area' and to go somewhere else. I told him I was going to report him and he literally laughed and said, 'Good, go ahead.' I went up to the front of the store to customer service and told the manager what happened. She went back there with me and he had already left. An elderly gentleman who worked there helped me with my tire, but it is not okay for a so-called 'manager' to treat customers like this. Especially not a woman with her child in the car. I will be cancelling my membership and, as a journalist, I will be posting about this experience to my 150,000 followers on X.

I went to BJ's on February 10th to place an order for cupcakes for February 27th by 11:00 it was for my grandson's birthday when I went to pick up the cupcakes they have misplaced the order they didn't have no cupcakes ready did Lady working there at that time it was a different lady who took the order she was very nice and polite she prepared me the 24 cupcakes but they were Frozen for kids to eat frozen cupcake is not healthy I talked to the manager and what did he say he couldn't do nothing I will not recommend ordering stuff in the bakery side if that lady is the one that's going to take your order please be aware to check a couple of days before the order is supposed to be done so make sure they don't misplace your order also I was very disappointed otherwise the rest of the store is good I also order from the deli a special order and when I pick it up it was the same order that I placed they did a fabulous job I think that you hire more responsible personal to work in the bakery.