BJ's Wholesale ClubReviews of bjs.com

Ordered a 55 inch Samsung smart TV before Labor Day. Arrived yesterday. As I was putting it on my cabinet to install Direct TV, etc, I noticed the back was bent on the side and no longer attached to the screen. Spoke to customer support and now have a ticket number waiting for their truck to pick up the damaged TV apparently at their leisure; I protested the charge in the meantime. I then ordered the same TV from Walmart and got it in 2 days. As a result I shopped at Sam's Club. GREAT EXPERIENCE compared to BJs-better meats, etc etc!! Still waiting October 2nd for BJ to process my TV refund!!!

Order cold cuts turkey ham cheese I tell the lady at counter please cut thin she shows me a slice it’s cut thin then she adjust slicer back to thick so instead of thin ham slices I get a ham steak or cheese thick can’t get a good sandwich with thick slices please we need thin I realize it’s more work but don’t cut it thick just do ur job or go home

If you only go to BJ’s to basically shop then I agree with reviews saying: it’s clean, well organized, and has nice staff. However, if you want to want save money by taking advantage of coupons and special deals and use the app for convenience and efficiency, you will be disappointed and frustrated. The app is lacking in speed and proper usability. Scanning a product barcode in store to coupon check gives less than a 50/50 chance of working. Multiple employees apologize for poor WiFi service. Employee training and staffing at the registers needs improvement since clipped coupons often don’t work, and you must wait for the 1 employee who’s managing 9 registers. And finally, taking advantage of fuel rewards may be impossible on the same trip due to a slow process from product purchase to redeeming the fuel reward (taking >30 minutes.) it doesn’t take 30min to load the vehicle and be ready to pump gas.

bjs is the only store that charges full tax on the retail price of a item and not the selling price. plus there is no tax added to delivery charges yet they do that to. either they are pocketing the difference. this is the worrst consumer policy for a major retailer who just wants to squeeze evey penny from you.

selling stuff past dates and not pulling it from shelf there was Lipton tea it was a week expired they did nothing to rectify the problem !!!!!

I went to do shopping. BJ Tampa No cashier only self check out. There was a line up. My cart was full to the top, it was hard to scan each items. Especially water I couldn't find portable scanner. I lifted the water to the top. I had to wait for someone due to a problem scanning an item. Very disappointed

Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.

I've shopped at the Clay NY location for about 2 years. I have to be observant of prices because many items are cheaper elsewhere. But my biggest complaint by far, is their bakery. The Wellsley Farms baked goods are never good. Recently purchased a 2-layer round carrot cake, it was dry, stale, and lacked flavor. Carrot cake should contain shredded carrot, raisins, walnuts, and some recipes pineapple; this cake had hardly any of the ingredients. The whole cake had maybe 8 raisins total, no nuts that I could detect, and only once did I find a single piece of shredded carrot. It was basically a dry stale spice cake. Definitely not worth the $20 spent.