Sincere D.
HORRIBLE EXPERIENCE AT BJ’s in Taylor, MI
The is the store manager named NAZ! Taylor, MI. Pictured on the video. He is very rude and disrespectful and wasted my time and money! I waited 15 mins for help to pick up my first online order…the pick up supervisor looked at me and another guest 3 times before he finally decided to help us. The other customer had already been waiting for help when I arrived! I didn’t get his name but he was Caucasian, young, very tall, very thin with lots of curly hair! The manager (in the video NAZ) was on register #7 working! HOW CAN YOU WORK A REGISTER AND MANAGE THE STORE???? I’ve held several management positions and have ALWAYS been trained that you can’t manage and be stuck in a position or on a register unless you have no other recourse. CLEARLY THIS IS WHY THE STORE WAS FALLING APART. I approached him to make a complaint and asked if I could speak to him about an issue, he was instantly rude! I stepped away and asked an employee if there were any other managers, NOPE! I waited but had to approach him a second time and this time he started screaming and yelling at me and throwing a whole fit like a little girl! Luckily my daughter recorded the entire incident. My 3 year old grandson (who u can hear upset in this snippet video) was with us or I would have let that manager have it‼️ I let him throw his fit and then asked for the corporate number because clearly having a civil conversation with him wasn’t going to happen (my exact words) he gave me the wrong number😤😡🤬 His customer service (not hardly) silver Latoya stepped in but didn’t say a word so I’m not sure why she stepped into the conversation. When I went to the service area to ask for a refund, she mad an excuse for NAZ stating that maybe he just got the number mixed up. He is the store manager…shouldn’t he know the number??? She jots down the correct number, then tells JEFF (who was very helpful and kind) to get me a refund. Mind you she was doing NOTHING but standing there while Jeff had a line full of people. Supervisor why didn’t you do the refund or help Jeff clear his line??? Next comes Tina G…also very kind and helpful. By this point I on the phone with corporate. Tina is trying her best to assist with my refund, my anger and my call to corporate. Here comes Latoya and tells Tina to go get on a register🙄 Tina says but I’m helping this customer. Latoya barks…I told Jeff to do it, mind you that Jeff still has a line of folks. Finally Latoya decides to help…BUT ONLY after Jeff says he needs help with my refund. I will NEVER spend another dime on BJ’s and will be canceling my membership.