BJ's Wholesale ClubReviews of bjs.com

I thought being a club member provided benefits ~ I bought a tv, the price was $2,699.99, because I am a member, I got a $1,300 club discount - I took the tv home, started the set-up to find the arm of the stand was not in the box, so I returned it - no other sets in the store - I decided I’d look around at other stores near my house - I found the exact tv at ABC Warehouse for $1,300 - BJ jacks the price up to make it appear they provide such great deals - beware of the club discounts BJ’s claim to offer! I also got a free soundbar with my ABC Warehouse purchase!

The worse store is the one in capitol heights Md . Beginning with the staff that are so mean and disrespect ,poor customers service and atención to the clients ,long lines for 1 cashier while some associates are just walking around .

First off I have not come across any other business so quick to flat out lie to you and then like most lies they have to continue to lie and some how they do it too well. So this tells me that they are so good at lying that some how they begin to believe themselves. I don't want to support a company that operates that way.

Spoke with the guy on the phone great customer service he gave an explanation on the four tires we purchased at a great discount. I would recommend BJS in Sumter SC.

First I must say the company carries good quality product. My issue is with their logistics. I am old so I ordered a 77" TV delivered and also bought their installation services. The shipping was slow. Took ten days to get the TV. Their installer is Handy"s They rescheduled a couple of times. They in turn turned around and hired Angies. Only one guy showed up to install this TV on the wall! As he entered the door he starts with" I am only being paid 30$ for this job"! Somehow he managed to get the old TV down from the wall mount. It seems he crushed the new Samsung TV while picking it alone and mounting it on the wall. Now the new TV is damaged. He takes it down but could not install the old TV back. I had to put it on a table and rewire it myself! I started calling BJ's After three calls they said CEVA will pick up the TV and refund my money. After several calls CEVA made an appointment but never showed up! Th Tv is still sitting in mu room. There is no way to contact Ceva. All they have is a text phone. Nobody is responding! The reason for this review is old people like me depend on service, I do not want them get into the same problems I have! Update! Ceva showed up and picked up the TV and the mounting bracket! Than God I was home!

I am extremely disappointed with the service I have received regarding my order and the way this situation has been handled. I am a paying BJ’s member and pay for my membership every year with the expectation of receiving reliable service and customer support. Unfortunately, my recent experience has been the exact opposite. My package was supposed to be delivered, but the first delivery attempt failed. UPS claimed that my apartment number was missing from the address. However, my apartment number has always been correctly listed in my BJ’s account and on the order information. UPS blamed BJ’s, and when I contacted BJ’s, they blamed UPS. As a customer, I should not be caught in the middle while two companies pass responsibility back and forth. In an effort to resolve the issue, I personally contacted UPS and confirmed my complete address, including my apartment number. I also contacted BJ’s and confirmed the exact same information again last Friday. I was assured that the issue had been fixed and that my package would be delivered on Monday or Tuesday. Today, I learned that the delivery failed yet again for the same alleged address issue. This is completely unacceptable. My address was correct from the very beginning. There is no excuse for repeated delivery failures after the address was verified multiple times with both companies. What is even more frustrating is that nobody is offering a real solution. I continue to receive apologies, but apologies do not solve the problem. Instead of immediately reshipping the item I already paid for, I am being told to place a new order and wait for a refund. Expecting customers to spend additional money while waiting for a refund is unreasonable and unfair. I have also received conflicting information regarding the refund timeline. Customer service representatives told me the refund would take 3 to 5 business days, while the BJ’s website states that refunds can take up to 10 business days. The lack of consistency and transparency only adds to my frustration. Most importantly, I was previously assured that the problem had been resolved and that the package would definitely be delivered. That assurance proved to be false. The package was still not delivered, and I am left without my order despite doing everything I was asked to do. As a loyal paying member, I expect far better service, accountability, and customer care from BJ’s. This experience has wasted my time, caused unnecessary frustration, and demonstrated a serious lack of coordination between BJ’s and its delivery partner. Because of the way this matter has been handled, I will be sharing my experience through public reviews and consumer complaint channels, including the Better Business Bureau and other consumer protection resources. Customers deserve honest communication, effective problem-solving, and respect for the money they spend and the memberships they pay for. I hope BJ’s takes this complaint seriously and works to improve its customer service and delivery processes so that other customers do not have to experience the same issues.

Love store hate app!! Locks you out of account constantly , though email and password are correct!! Who wants to wait an an hour to once again try to log in with email and password thought the app constantly forgets it!! I’ll be shopping aldias not waiting an hour to try to log in to clip coupons . Think about asking to add members number if it can’t remember log in credentials

I ordered groceries for two weeks. Their app had some tech issues but they don’t have tech support. Finally got the order in to be delivered between 8-10 pm. Nothing came, then I got an email that my order was cancelled. Customer service said they, meaning Door dash or insta cart tried to deliver my order. No they did not. I have been sitting by the front door with the window open since I placed the order. Customer service had no idea what happened. So I have to wait 5-7 days to get my money back and then resubmit the order. I don’t think so. I escalated this issue and will hear back in idk how many days. In the mean time what do I eat? Unacceptable