nkersting
BJs delivered a broken dishwasher and…
BJs delivered a broken dishwasher and took months to replace with new one, causing us major life inconvenience. On 9/12/2018 we ordered a "Whirlpool Dishwasher with 1-Hour Wash Cycle - Stainless Steel" (Item ID: 99372) from BJs online and were informed it would be delivered in early October. However, it was not delivered until late October while I was away on a business trip, at 7am on a Monday morning, with my wife receiving only 10 minutes warning by phone. The delivery person took away our old dishwasher, which was still perfectly functional, and installed the new one, which did not work. He said it was a problem with our wall wiring and left without verifying with my wife. Later that day we hired a handyman to investigate, and he concluded our wall wiring was fine and it was the dishwasher which was broken. The following week Whirlpool sent over a representative who verified the dishwasher was defective. It took another few weeks, with many frustrating calls to BJs (whose customer service agents were very cold and impolite) to finally deliver and install another functional dishwasher. By that time my wife had already been inconvenienced for almost two months -- she has a disability and cannot wash dishes by hand, so had to take our children out to eat every day. The worst part of this is that when we complained to the Better Business Bureau BJs lied that we were fully compensated for our losses. Hence I resort here to record our painful lesson: let everyone be warned BJs Online is a dishonest and broken business! Shop elsewhere!