BJ's Wholesale ClubReviews of bjs.com

Online and phone service a horror 5-7 day delivery 3weeks demanded order cancellation BJs initially refused. Got American Express involved. Took weeks to get my money refunded. Continued to receive tracking info stating my item was route weeks after Cancellation and of course your having to get thru an overseas call center to talk to. Anyone with authority still being told they can’t issue a refund until THEIR SHIPPER returns the item to their warehouse. This was not a return the item weeks late was NEVER delivered.Finally drove 20 miles to Best Buy and got the same item 40$ cheaper. They don’t seem to care.

No free shipping . Not worth it . Bjs is so much better .

I placed my order online and had them deliver it to my car. This young kid named Jesse brought me my order. He was extremely polite and very friendly. It was a very busy night as everyone was getting stocked up for the blizzard coming our way. He continued to tell me how he was working to save for a car and rode his bike to work. He was probably the most responsible employee that I have encountered picking up my orders from BJ’s.

I’ve been a loyal customer for as long as they have been in Pensacola. Generally, I have a good experience there and sales associates are helpful. However, on my most recent pick up order there were two issues. They brought out the black label bacon in microwave pouches, and I wanted to check the expiration date because they had previously given me one with an expiration date was less than a week away, and I had to go back to the store and swap it out. Just like on the previous occasion, this one had an expiration date of a week out, and I said I didn’t want it unless they had something dated further out and the young man left and looked for quite some time and came back and said it was the only one in the store and they would just have to do a refund. On this same pick up order I bought the 2 pound bag of pecan halves, and upon opening them just to have a few as a snack, I discovered that they taste like dirt. I used a sieve strainer and tried to shake out as much dirt as possible, coating my sink and then also wiping down the inside of the bag since you could see it was coated with grit. The result of all that work being that they tasted a little less like dirt. Don’t buy the Wellesley Farms pecan halves.

I’ve been a BJ’s member for over 7 years. I’ve witnessed a lot of changes, people running away with TV and more through the exit or emergency doors. And more. Today, Feb.2026 I realized this store doesn’t respect customers o and violate people’s right. Not only their prices spiked twice but also they decided they have to check customers personal purse or bags before going out of the store without any notice, or reasons. They don’t even have a warranty to do so, which I find illegal. The only reason I complied, it was because of the lady at the door, she worked there for so long, and I didn’t want her to get in trouble with the manager. That is a violation of the customers and citizens rights. No one is allowed to search up your personal items if there’s no warranty and a purpose, and a reason for it. I’m canceling my membership with this company. Shame of them. I visited BJ’s from Cutler Bay, 33157 in Florida.

I am leaving a 1 out of 5 star review due to an unauthorized membership renewal charge and the failure to issue a promised refund. On January 1st, BJ’s charged a $60 membership renewal fee to my credit card without my authorization. I later learned this was part of a policy they recently implemented. However, I received notification of the automatic renewal only after the charge had already been processed. Customers should be clearly informed in advance and required to provide explicit authorization before a renewal charge is made. After multiple calls to their toll-free number without being able to speak to an actual person, I tried resolving this matter in person at the store. I was told that the store does not handle these issues and that I needed to call the membership number. The refund was eventually issued through an automated system that confirmed the refund and provided a confirmation number. Despite this, the refund was never applied to my account. As a result, the charge remained on my credit card statement and led to a late fee and interest being added. I ultimately had to file a charge dispute with Capital One in order to recover both the unauthorized charge and the additional fees. If BJ’s wants to improve, it should not process renewal charges without clear customer authorization, and it should ensure that when a refund confirmation number is provided, the refund is actually processed. Customers should not have to escalate to a credit card dispute to correct an internal billing issue. This situation created unnecessary stress, additional fees, and multiple phone calls to resolve what should have been a simple matter. Based on this experience, I cannot recommend BJ’s and will be leaving a 1-star rating. I have canceled my membership and will not be returning.

Yesterday I was working around bjs AT BOARDENTOWN NEW JERSEY. THE PRICE IS TOO HIGH. I USUALLY GO TO MAPLE SHADE B. J'S, THEY ARE REASONABLE AND THE PRICE ARE WONDERFUL. I REALIZED THAT BJS AT BOARD TOWN NJ. THE PRICE WAS TRIPLED RIDICULOUS THE COST SEVEN DOLLAR AND NINETY NINE CENTS AT BJS BORDEN TOWN WAS $15? HOW CAN THAT BE ? SAME PRODUCT OF $7,99 COST? DOUBLE..THEY NEED TO CHECK THAT PLACE. A LOT OF PEOPLE GOES THERE.THEY ARE OLDERLY, AND THEY DON'T NEED TO BE PAYING SOO MUCH$$.I WILL NEVER GO THERE AGAIN.I WASTE MY TIME AND I DEFINITELY will continue GO TO THE B J'S AT MAPLE SHADE, NEW JERSEY.\N I'VE BEEN COMING TO BJ'S ;AT MAPLE SHADE, NEW JERSEY. OVER 10 YEARS, THEY HAVE SO MANY DEALS AND WE DON'T HAVE TO COUNT OUR MONEY TO BUY WHAT WE NEED,SO STAY AWAY FROM BJ'S AT BORDERTOWN, NewJersey. I WAS SO UPSET. I USUALLY DON'T GIVE BAD REVIEWS. I WASTE MY TIME AND I GOT HOME SOO LATE BECAUSE I CHOOSE TO GO TO THE WRONG PLACE. PLEASE DO YOURSELF A FAVOR STAY AWAY FROM BORDENTOWN NEW JERSEY BJ'S. TOO MUCH MONEY.\N JUST THINK ABOUT IT the cost $$;AND GO TO MAPLE SHADE. THEY'RE THE BEST MAPLE SHADE NEW JERSEY. THANK YOU FOR HELPING ALL THE CUSTOMER'S WITH GOOD DEALS..GOD BLESS BJ'S AT MAPLE SHADE NEW JERSEY;LOVE LOVE XOXO XOXO 😘

I was charged for membership without notifying me.After calling customer services for over 2hrs...Tresa picked up and told me to go in person to help me out. I got there and she solved my problem...Thank you Tresa...for the wonderful service..