BJ's Wholesale ClubReviews of bjs.com

Order cold cuts turkey ham cheese I tell the lady at counter please cut thin she shows me a slice it’s cut thin then she adjust slicer back to thick so instead of thin ham slices I get a ham steak or cheese thick can’t get a good sandwich with thick slices please we need thin I realize it’s more work but don’t cut it thick just do ur job or go home

We are new members of BJ’s, not for long, though. On our first few trips to BJ’s Warehouses we were unimpressed. The quality of the BJ’s products seems poor, and the warehouses have a Flea Market persona. I went to the App to look for our closest warehouse, and after 15 minutes of trying to find a Warehouse Locator, on the App, I finally gave up. I called BJ’s alleged Customer Service Department. That call reminded me of the widespread demise of customer service in America. First, the person that I talked to at BJ’s alleged Customer Service barely spoke English. Then, when I asked him where the Warehouse Locator was on the App, he did not know the answer to that simple question. He put me on hold (for a ridiculous amount of time), while he researched my very simple question. The alleged Customer Service Agent came back to my call, and told me that there was no Warehouse Locator on the App, but there was one on the BJ’s website. What a slipshod operation. We will cancel our BJ’s membership, ASAP. We are, again, reminded how wonderful Costco is.

The worst! Customer service messed up my refund so had to stand in line again only to have the one person working pushing sales of an upgrade of their membership. 30 mins later…

I stopped receiving my coupon books in the mail in the fall of 2025. Despite numerous calls and numerous emails I have not yet started receiving my books over 6 months later. Customer service is nearly impossible to get a hold of and they are rude and absolutely no help. I suspect my account had been hacked and they were no help in trying to investigate and resolve. Despite the fact that I am handicapped and unable to walk 50 ft without resting, I am told I can walk into the store to get my coupon books, leaving me no choice but to sit in my car and make a shopping list or bring it home and go back, because apparently to them it doesn't matter whether a person can walk okay or not.

BJ's needs to have SEPARATE lines!!!! One for RETURNS and the other for MEMBERSHIP SIGN UP!!!! I WAITED IN LINE At Customer Service for 23 MINS to return a package of spoiled lunch meat at the "NEW" GRAND PRAIRIE STORE. All 4 customer service reps were signing people up for the BJ's membership card!!!! If that lunch meat wasn't so expensive, I would have just dropped it on the counter top and walked out!!! Do better BJ's!!!!! Make separate lines!!!!!!

Pat at the tire center in Toms River, NJ went above and beyond to help me with my propane gas refill . He saw that I potentially needed help and without asking just took my tank out of my truck and put it back with a pleasant demenur. Thank you Gordon Soos

Good service

BJ’s whokesale Club..hummmm! Where are the rewards ?? I could spend $600 and not one reward??? It’s a Scam!! They claim you gain so much ? Whrere? Over expensive ? You feel like a criminal in every BJ’s you shop at???