BJ's Wholesale ClubReviews of bjs.com

Horrible customer service. Cashier was nasty. Yelled to be, “don’t be putting nothing big up on that belt.” I asked what she considered big and she said, “I ain’t liftin’ no soda.” I decided to go to another line, but then decided to just leave my full cart and go to Walmart.

I recently had the pleasure of encountering a remarkable individual,avona I think, a woman whose perpetual smile and warm greetings effortlessly create an uplifting atmosphere and Her infectious positivity consistently leaves me feeling welcomed and in good spirits.

12/26/23-20th Ave, College Point location Go elsewhere The worst customer service, no restrooms available for male and female customers, bottle deposit machines were either broken or barely functioning. Two plastic bottle machines were broken, glass machine worked, aluminum can machine worked for a short time. Customer service personnel stated she couldn’t take the plastic and aluminum can deposits. Went to ShopRite-plastic and aluminum can deposits were taken care of in 3 mins. At BJ’s No reason was given by associate:her and manager-Jose. I noticed the store manager and two associates were just standing around chit chatting while I stood in line to pay for my merchandise. I got photos. Management level people need to be changed asap. I called the 1-800 #. No response as of 12/28/23. Shoppers, please shop elsewhere. ShopRite is clean and associates are helpful and friendly.

A rating of 1 is overrated!!! This place went down..im a previous 25 year member who spent thousands upon thousands of dollars in this store, just to have them treat me like dirt. Done👍🏿 Sams Club & Costco. Trust me? You won't save money shopping at BJ's

On December 5, 2023, I purchased a Samsung b53 soundbar. The item was on sale for $147.99 and the original price was $219.99. BJ's, 339 Gateway Drive, Brooklyn, NY., charged sales taxes on the original price rather than the sale price. (I was charged $19.52 sales tax rather than the appropriate amount of $13.13. I was overcharged $6.39 in sales tax. I went back to the store and showed my receipt to customer service. I explained the problem but the BJ’s customer service representative refused to examine the receipt. She said the receipt was correct. I asked to speak to the store manager and she said she was the store manager. I replied politely, “I know you are not the store manager. The store manager is: Andre Batts!” She laughed and said the store manage was not in.

Bought a tv on sale but still charges you the taxes on the non sale price. And is the store wide? Everyone check you receipts. Please.

I wanted to buy 48 cupcakes from BJ’s. I called and was shocked to hear them say 50 dollars for 48 cupcakes. I got them from Publix for 31.96. Come on that’s not wholesale that’s highway robbery. I will keep buying them from Publix. You would think they would be a bit more competitive. I also bought some M & M’s Cookies so hard had to dip in coffee just to eat. BJ’s Bakery leaves a lot to be desired.

Don't be fooled by the "Black Friday" sales--they don't have these items in stock, never had them in stock, and won't get them. This is just a ploy to get you into the store. They usually don't have at least half the things on my list that come from the sales flyer. Don't waste your membership fees.