BJ's Wholesale ClubReviews of bjs.com

Bjs punished my pillow company for questioning the election. BOYCOTT this store until they relent

You canceled it without my permission. I wasn’t the one canceled it. I have a money to pay for a membership fees. I don’t care about that money. You told me to pay for it. IT WAS YOUR FAULT / MISTAKE, NOT MINE. Even you changed me more than what you offered for renewal. I paid it right away unhappily. You offered me the cheaper membership fees, I agreed, I applied. You cancelled my membership without saying anything to me. You charged me for the surcharge when I thought I was a member with all my stuff in cart. On the day I renewed my membership. Your representative said I would get my surcharge back. But you didn’t, I messaged and called again, another representative said the same thing. And I’ve been waiting for a month till now for you saying I want to take that my money. You cheated on me with the cheaper membership fee but you pretend cancel my membership for asked me for the higher fee. Now you also charged me for the surcharge. HOW BAD YOU ARE BJ’s??🤬😡 I want all of my money back everything. I don’t want to be your membership anymore including all stuff I bought from you + my surcharge right away. I will return all stuff I bought from you. If you don’t return it to me. I will report it and you will pay back to me everything you cheated on me. You are very very bad scammer.

Long wait with 6 people in line at the only register open. 3 employees at the self check area with 1 customer in the self service area.

I purchased a mum flower. I took excellent care of it, but it failed to bloom. The leaves look healthy. But the flowers just died before they bloomed. I tried to return it to the store or exchange it. I was told no refunds on flowers yet they had no sign stating that. Spoke with the manager and basically he said no so for a $5.99 flower he would not even make a customer happy by replacing it with a new flower.

They have the worst online customer service I ever encountered. After 6 months I received a lawn mower with a damaged part that I couldn't use it and I am still waiting for the replacement to arrive

BJ's Wholesale Club, Falls Church, VA. Both IAN and PETER in the produce section went into the back area and brought out bulk carrots and bagged kale for me. They were very helpful, smiled easily and were great representatives of customer service. Also, SHANDANA in customer service has always been extremely friendly and helpful. My experience with the quality of employees at BJ's Falls Church has been very favorable.

Very difficult to get the agent on the phone. They work out of their homes and have varying hours. No follow up of the travel arrangements by the agent. I booked a family trip for 4 people as a cruise in Europe which cost north of $18k! This was an upgraded trip by me including Haven room on the Norwegian ship. Incorrect flights and dates were booked for our flights to Europe and the agent had no idea until I showed her. This resulted in a lot of headaches getting the correct flights. Additionally, when they offer free flights for the second passenger, the flight times are horrendous, and you don't get nonstop flights, even though they are available. The perks BJs offers for the cruise seem good, but then you have to scrutinize your reservation to make sure that they are actually included on your reservation. This was the 3rd trip I've booked with them. There always seems to be an issue, but this last trip this past May 2023 was the worst travel agent experience. BTW, BJs uses a third party to do their travel. I'll never use them again. Save years on your life and use a different travel agent.

Have been a member of BJs for the last 6 years. Over that time, the service has gone down hill. The Fort Lauderdale store used to have 4 or 5 humans running the cash register, then they put in self service and cut down on the cashier. At first self service was a split between cash and credit, but after a while they stoped fixing the broken cash side and only excepted charges on all check out lanes. Now if your lucky they have 2 cashier and self service credit self service.when BJ had 4 or 5 cashier it was never fast getting out but it was bearable. Now it’s a slow death every time I go. Between the long lines and the people with 2 carts full of food, one person can take 15 minutes. I try never to go there and only for a big load of water.