BJ's Wholesale ClubReviews of bjs.com

I shop at BJ's both on-line and inside the club. Their app is easy to use and they offer great coupons. The quality of merchandise is excellent, including fresh produce and meat. I've found that many of the Berkley & Jensen store brand items are an excellent product at good savings vs. brand names. If you use curbside pickup they're quick and professional. I really appreciate the sale at good prices of both propane and gasoline.

Compre un tv samsung de 58 pulgadas y me ofrecieron un seguro de garantía con Asurion eso ocurrió enero 14 2022. El tv dejó de oírse y perdió la imagen, fui a la tienda y me dijeron que me comuniqué con el seguro lo hice y el camino recorrido y con trabas es infinito jamás use este seguro

My wife went to BJ's on 8/12/23 to look at mattresses. She found a queen mattress for 199.00. When she got to the register to pay for it the cashier said it was 699.00. My wife told her it was in the bay for 199.00. There were no tags for 699.00 over at the mattresses. The store would not honor there price. When they put the mattress back on the floor the associate put the mattress back in the 199.00 slot. Again my wife loaded the mattress on a cart and proceeded to the cashier. My wife got the store manager and walked her back to where the mattresses were to show her. The manager still would not honor there price. The associate again put the mattress back up in the 199.00 slot a third time. I am pissed with how my wife was treated and demand corporate do something about this situation. Store # 151. Address 255 shen stone Blvd. Garner nc. Store manager Carrie Lewis. You should honor your prices no matter what!!!

I Bought Tires online.. I received a Call the day of the scheduled Installation and at first they were trying to reschedule.. Then I was asked what kind of car it was for Because even tho I had given that info it wasn't in the ticket.. Well the tech says these aren't the correct tires.. I said they are the tires that go on my car. Then I was informed they will not Install Tires on aftermarket rims!?!?? So after a little back and forth I'm told I can come in and "Try" to get a refund. Little did I know the "Try" was for real.. Went to tire center first in person and I'm told I can't help you have to go to Customer service.. So Customer service I go.. The first Woman is nice enough and just doesn't have the Authority or know how to give refund.. So eventually maybe 15 min later the manager comes over and says something about a glitch in the system and she can't give me a refund.. So after a little banter I ask"What should I do then, Just leave and y'all keep my 800$" She informs me I should go sit in my car and call Customer service.. I thought I was at a customer service..I ask for the number and then I'm told "Oh, I don't know the number" like huh.. It's in the back of your card and shes done dealing with me.. So I go in car the number is NOT on back of cars by the way.. So I Google it and call.. I'm told It's not BJ's it's my bank.. All the while I'm messaging with my bank the whole time and their telling me it's BJ's holding the money.. I'm told I'm ok ying and there's no way I'm Communicating with them both at the same time. So I ask for a supervisor and I'm met with the same jargin all low level customer service people say. The super has the same resources I have and will come to the same conclusion. I say ok cool can I speak to them Anyway and The guy hangs up.. I call back immediately ask for supervisor and I believe I may have gotten to one, who really knows.. I'm told I need to wait 3-5 business days and then they may have a resolution.. It's a Friday I ordered and set up the work on a Wednesday.. so They 3-5 would be the Next week probably ending n another Friday to wait 2 more days to Maybe get my money back.. Arguing insues and it's going nowhere so I sat good day and hang up.I was told By my bank they would cancel the purchase and mark as fraud so the funds would be immediately available.. I still needed Tires as the ones in the car were all completely work out.. The BJ's tire tech was Terrible, The Manager at customer service was rude and unhelpfull, Their call in customer service are Foreign speaking but wouldn't be an issue but they are super hard to understand..Mind you I had a receipt and Proof the money was withdrawn from my bank.. I went To Discount Tire and they gave me the Same tires I wanted price matched and money off because of the headache with BJs.. I would usually be at BJs every other Day but I have not been back since and I don't think I'll be Renewing my membership.

ou are very inattentive, I am not at all satisfied with you, I was deceived twice with delivery and did not return the money in full, you are not responsible with the patient

BJ's non-perishable goods and packed/sealed perishables like cheeses, juices, etc. are fine. However, many fresh fruit and vegetable items are not. I recently purchased a bag of tangerines and one of blueberries from their Port Orange store. The tangerines were mostly rotten and had to be disposed of and ½ of the blueberries were spoiled.

I was searching for a Smart TV for months. I found a sample floor model at BJs in Maple shade NJ. It was a busy 4th of July holiday crowd. Doug the manager, and Karen took time out to help me on my purchase of a floor sample TV. Both went above and beyond to assist me in getting the LG- TV I really wanted, and even searched for and found the assesories. My experience at this location was great!! It was worth the trip. I love my Smart TV 4K purchase for the guest room. Thank you again Doug!! S. Boyer Burlington NJ

Terrible customer service. And they have absolutely no intentions on improving! Save yourself some time and stress, stay away from BJ's all together!