BJ's Wholesale ClubReviews of bjs.com

Don't purchase on your card, it'll take weeks before you get it back. I'm on week 3 of waiting for my reimbursement of them overcharging me 3x what I initially ordered. They need to work on their technical issues so others won't have to go through what I did. Never again. On top of that, they don't even have good deals. If you look at the prices of things, theyre literally the same or a penny different from other places in price comparison.

I am shocked at all of the 1 star reviews! My experience has been way different. I live in a state where BJ's is new, so I am excited to have a Costco competitor. The staff is always helpful, the store is always clean. There are things I prefer at Costco, but my anxiety just spikes in that store because of all the people. So I enjoy BJs because I do not feel overwhelmed. I like that you can clip coupons on the app as well. The gas prices are usually better than at my Costco. Oh, you can also scan the barcode on the app instead of needing to use the card......that's another bonus over Costco.

DO NOT SUBSCRIBE TO SAME DAY DELIVERY. After multiple orders that were not handled properly, the final straw was when -- and not for the first time -- the delivery person ignored the CAPITALIZED instructions, which caused exactly the problems I was trying to avoid. I called BJs corporate four times to request a prorated refund of my delivery subscription fee, and each time was promised that I would be called back within three days -- and never did. Yes, I saved 'case numbers' and names -- and at this point it's just not worth the effort anymore. I've been a member for many years, and clearly am not valued, There are plenty of other warehouse store options. UPDATE: I sent a letter to the CEO of BJs, and copied the text above. I received the refund within two days.

Horrible service..its been 7 days since i reported my rewards were used in another state n i still havent heard anything about them taking care of giving my rewards back to me. How did someone in another state use my rewards.the service is horrible. Multiple emails and noone cares

I got charged 4 times when the membership got renewed by itself, I called customer service, chatted online, sent them emails, all they said was they were gonna take care of the issue, its been over a month and still I have no money, no refund and every time I call they said the same thing, "We are going to escalate the issue"... do whatever you have to do but give me my money... Stay away from this wholesale club, it's the worst

ali & abey were more than amazing what i mean by amazing is that not only they do their job like should do is that they put a smile on your face. especially that it’s a hard job. god bless you ( the boss should think about increasing their salary because if i had to use jobs for my own buisness i would do just because of them) bachir

Honestly the workers are nice and say hello back or answer questions when asked but I can tell often they are overwhelmed with their duties and seems like less staff in store than four or five years ago, sad as technology isn't more enjoyable an experience than actual people imo. The meat quality is still better than other grocery stores I go to occasionally (especially the ground beef), compared to the mega wall grocery mart place and the named after a large cat grocery store for example, but the boneless chicken breast is hit or miss these days so I stick with the bone in thigh packs now. Good prices comparatively, although it's gone up similarly to other retailers and packages shrank on certain things. Quality is important to me like many others who shop for value over straight up cheapest price so hopefully they keep that in mind while integrating changes.-Taylor Rd Chesapeake VA location shopper

Terrible to charge people especially now to spend money to buy anything in your store when I'm already spending money to buy things. BJ'S should be ashamed to take money from people to shop in your store