BJ's Wholesale ClubReviews of bjs.com

this website is totally bad

Great prices vs Amazon on most items. Great service especially at the deli counter. Their prices on deli items are by far the best. Gas is always a better deal too. We usually shop at Mooresville NC store. Michele in deli was excellent service.

If I could give a ZERO for this review I would. Went to the club on January 27, 2023 to get gas and shop. The way the gas station here is set up is so ass backwards. It took literally 30 minutes to gas up. Just as I pulled up to the pump after a 15 minute wait, the nasty gas pumper said that I need to pull the car around again, because they do not have long hoses. Yet another 15 minute wait. Went inside to do some shopping. It's pouring rain, so you would figure that they would have the shopping carts either indoors, or under a roof on the walkway. No, they don't. Costco does. Was shopping for a cordless vacuum. Saw the one we liked, but could't find it on the shelves. I took a picture of the vacuum, stock number and price. Went to customer service figuring that maybe it's overstocked somewhere else in the store. Nope! He told me that they discontinued carrying this model in this particular store. If that's the case, take damn display off the shelf. Called the corporate office. You cannot speak with anyone there. The call gets routed to the Philipines and of course you can't understand a word from the rep. I cancelled my membership on January 29, 2023 and a refund was supposed to have been issud to my cc within 7-10 busness days. Today in March 1, 2024 ans still no refund. Called customer service again. They have no record of my calling the first time. Now, I need to wait yet another 7-10 days. This is a disgraceful company to deal with and do business with. I'll stick with COSTCO

1. The Customer Care Department is the PITS!! No one never answer the phone. 2. BJs quality of meat, especially the boneless skinless chicken breasts, has deteriorated. They brand it Perdue's, but it's definitely not!! 3. Where one could get 2 slabs of baby back ribs for $16-$20+, you now only get 1 slab for $13+. 4. When using Same Day Delivery, the shoppers do not communicate with the customer in case changes need to be made. 5. IN ALL TOTAL, SOME SERIOUS CHANGES NEED TO BE MADE!!!

We were taken to Bj’s with a family friend in Palm Bay, Florida and we purchased 6 Muddy bites as we don’t get them in Canada . Each and every packet was stale and had a horrendous stench upon opening. Such a waste of money. Had to throw out all of them

Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.

I've shopped at the Clay NY location for about 2 years. I have to be observant of prices because many items are cheaper elsewhere. But my biggest complaint by far, is their bakery. The Wellsley Farms baked goods are never good. Recently purchased a 2-layer round carrot cake, it was dry, stale, and lacked flavor. Carrot cake should contain shredded carrot, raisins, walnuts, and some recipes pineapple; this cake had hardly any of the ingredients. The whole cake had maybe 8 raisins total, no nuts that I could detect, and only once did I find a single piece of shredded carrot. It was basically a dry stale spice cake. Definitely not worth the $20 spent.

Stay clear of this merchant. It has a track record of not honoring many reward offers. Customer service is terrible, all words, no actions. Have to cancel my memership after more than 10 years. Enough is enough.