BJ's Wholesale ClubReviews of bjs.com

Recently had an issue with BJ's over one of their gas promotions. An online chat agent told me that if I went into my local store, they would honor that fact that my $150 total order was split up over two receipts within the required timeframe to earn the promotion. Typically you have to have it one receipt, but they said they would make an exception, it's a common exception and should be no big deal. It was eventually resolved... After a flurry of messages and phone calls with customer service. Way to hard to resolve something so simple.

BJ Wholesale Club RECORDS the Credit Card Numbers the consumers use at Check Out to Automatically Renew Your Membership. Two of My Cards were Charged for the Same Renewal Ammount. BJs uses EZ renewal and Doesn't Notify Members of Automatic Annual Renewal When Joining. Next thing you Know the Charge is Approved 30 days before Expiration. How Can this be Legal.

They lie Customer support lie to me have email did not do what they said Higher than Costco and Sam's Costco has best customer support

Beware when paying cash. Their machines can't count.

I bought four tires in the sale they had by three get one free. They were installed on Saturday at 10 AM. I had my appointment. As promised the car was ready within an hour, actually 10 minutes less. The guys doing the install were professional and quick. I dealt with Angel prior to coming in to paying for my tires and again when I came in and paid for them to order them. He was great explained all of the charges over the phone and again in person. When I came in, they were having a special for free installation of tires and a manager in the store. Nicole came out and took care of the installation charges for me. She was very professional and very nice to deal with. I recommend shopping at BJ’s for tires and wanted to give Angel and Nicole commendation on their professionalism. I will be using the BJ’s auto service again in the future.

I would like to give a heartfelt thanks (sarcasm) to the deli manager Sean/Shawn at the BJs wholesale club in Hampton,Va for LYING about an out of stock item that was IN STOCK (and listed as such on their app). Because chose not to send ONE of their FIVE deli workers to retrieve the item, they said it was out of stock. A second run to the store was done because of these simpletons

Online prices are no good at store, even though you can pick up at local store! Bait and switch! With the Lansing manager being pathetic! Website says that instant savings! Of 15%! But show and prove the false advertisement to the manager ! And he was unprofessional and A POS!💩 Unbelievable! How bad I was treated! I will forever tell everyone that your business is based on bait and switch tactics ! The customer is always right! I was and your pathetic manager is wrong! Your thieves! And false advertisement!

The website is awful. It always has been.