BJ's Wholesale ClubReviews of bjs.com

Bjs is absolutely horrible. The mgmt will not let u take breaks and the club mgr Lisa Kessler Gammon is a horrible human being. She talks down to her staff and degrades them

these evil swines sent me a unit that was dead on arrival and when i contacted them they began to make snid comments as if i was a clumsy oaff and i broke the device some how, and suggested i just wear the loss and not bother them any more over the phone, i explained the GPS was dead on arrival and never powered up, plus it was already scuffed and scratched out of the box, which was ripped and taped together as if some else had already had a go at setting it up and failed so they stuffed it back into the ripped box and taped it together to make it look ok again, so when i got it the box was ripped and help together by sticky tape, the unit was deeply scratched, and yes the screen of the gps was deeply scratched, no matter what i did the unit never powered on, i deemed it a damaged unit and that set off the company rep who demanded an apology for suggesting that they sold a damaged unit that was returned to them by another customer, if they could not get it to operate, then why redirect it to another customer as the gps was reported as damaged and non functioning, where they hoping i would get frustrated and walk away and lose $75, i get the impression this company, redirects all its returned and damaged products to the next customer hoping they just give up and stop bothering them, they seem to want to not lose a dime, so they send returned damage products to the next customer until someone gets feed up and goes away, they get there money they would have lost on broken and damaged goods, by ripping off customers and hiding behind a vale of plausible deniability, they know that if they make it difficult on customers returning items, that they will just give up and go away, plus there outrageous fee on returned item, it splits the refund in half, who would want the hassle of battling daily to get $50 back on a $100 purchase, not to mention all the other obstacle's, like people living below QLD, having to foot the bill of returning an item bought in melbourne or south australia, let alone perth, having to send it all the way to QLD head office, after the %50 reduction on refund, and the cost of shipping items to QLD, it quickly becomes not worth it, i lost %50 due to company policy on returns, then it cost me $30 to return the gps to QLD, so i would have been lucky to see $20 backj on a $100 purchase, this company is a scam, i bet they buy the broken returns from all the other sellers cheap, and just post them out, after all, they will automatically lose $75 of a $100 purchase just on company policy, dont let these evil swines rob you

My membership was automatically renewed even though I had made up my mind not to renew it due to financial constraints and because I don't shop there in large quantities as back then. I mostly use it to buy gas and sometimes I will buy gas from Cumberland gas station because of proximity. The card membership was automatically renewed and I called the branch to complain that I don't want to renew my membership. A staff provided me the number to call the main office on a regular business day to cancel. I contacted BJ'S main office just this Monday to cancel and I was told it would be refunded back onto the card 3 to 5 business days. In the past, it took them 3 weeks to refund money to customers. I experienced this and I had to pay the debt on my card to avoid late card payment before BJ'S returned the funds. I am glad things have changed even though they can do better this is a huge improvement. I will move it to 5 🌟 if indeed the refund goes through within the number of days they communicated to me. If financial constraints ease up a bit, or if I am offered a good deal. I will consider signing up for 1 yr but for now I will manage without it. Thanks to the representative who did the cancelation for me, she was very polite and understanding.

I use the scan feature on their app & every time I go there, they check every item upon leaving the store. I called the Deptford NJ store manager a few weeks back to complain. I was told that if I shopped there more frequently this wouldn't happen. I only go to BJs to purchase items that are much cheaper there. My customer experience is much better @ Sams Club & Costco.

The customer service is GREAT!!! I love the coupons, if You look, and a lot of people are just down right lazy! I’ve had to show people, Go to the customer service counter, get a free coupon book, and Save. Don’t complain…… Do it and Save silly !!

I have no problem with the store itself. You have to be careful however because they don’t always have the best price. My problem is that they sent me a promotion to apply for their card. They promised a 50 cent a gallon discount for a three month period if I kept my application and approval within a certain time frame. I followed their directions and was approved for the card. The promised discount has not materialized. I have been corresponding and talking with them for over 6 weeks now and all I get is typical customer service stupid answers. These people are not to be trusted. I’m just going to put the card in a drawer.

I was in the store on portsmouth blvd in Chesapeake. I went in to buy some deer park water I noticed the cost was $6.79. I told the manager Walt that sams club had this item for $6.48. He shrugged and said are you going there for $.30. I said yes so he just walked away as if he didn't care. I said I see how much you care about it. He was like oh well. I guess he thought about it and walked back past me and said. Oh I thought you were talking about our brand it all taste the same. I didn't say anything but I will say your manager needs more training. I work with the public everyday and this isn't the way you treat your customers. I see why bj's membership is low. You all need to d more training your people.

Their credit card is cheap and uses the very worse provider in Capitol One. Do not get one.