BJ's Wholesale ClubReviews of bjs.com

Too bad customer service they don't help the customer. I went to ask some questions and they ignored me what a bad experience I had today. But I never buy from that establishment again.

Ordered a birthday cake a week in advance for company coming from out of state. On day I was to pickup cake I was told the bakery had misplaced the order and I had no cake. They tried to have me take a cake fresh out of the freezer completely frozen. I had to settle for a partially frozen cake out of floor display case ( not the type , flavor or decor I had ordered. I was given the cake but only after I asked to speak to a manager and I refused to pay for the stand in cake . Do better…..

Ordered 8 packs of water from them online totalling $31.92, and yet after charges, delivery and tax, everything came to $64.83. If that’s not the definition of criminal I don’t know what is. I was shocked when the receipt came with the delivery. CRIMINAL!!!

I’ve been a member of BJ’s for 37 years. I obviously haven’t paid much attention or done much of the shopping. But, today I found out that we are forced to use a coupon to get the best price at BJ’s. I thought our membership entitled us to the best price. If you’re a member of the club, those coupons should be automatically applied at checkout. If you feel the same way, contact BJ’s and let them know.

Not during this experience, but on a previous experience, I was told that if I wanted a free turkey I would have to spend $150 on one visit to your store, between November 1 through the 10th. When I asked the man behind the counter if I achieved said goal, he said I did not. During that time frame I had spent a little over $100, over $30 and then $130. Three separate visits just didn't meet the criteria. Usually I spend between $150-$200. But it just didn't work out in my favor this time. The gentleman officially said 'Sorry' but I felt his tone just didn't really convey it. He was very dismissive and frankly a little rude. I decided that when my membership expires in March of next year I am probably not going to renew. Which is a shame considering since my family and I have been members for decades. Before the store we currently go to, North Brunswick NJ, was built, I have personally going to one BJs or another on a weekly basis for that long of a time. Since my children were in diapers I have been buying diapers from there.

I like shopping at BJ's. I do not like their treatment of employees. I know a person that works for them and has reported severe negative treatment. Bullying, intimidation, swearing and firing is commonplace, at least in Northboro , MA. I now feel guilty to shop there. How can they think they will succeed when this is allowed from the top down. The pursuit of profit and market share trumps out treatment of employees. Even good lower level management experiences this treatment. Shame on you BJ's.

ORDERED A TV ONLINE. TOOK A MONTH TO RECEIVE. ARRIVED DAMAGED. UNUSABLE. HORRIBLE CUSTOMER SERVICE. STILL WAITING FOR BJs TO MAKE GOOD ON A USLESS TV

This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website. They later offered a 10% refund for the damage, which I agreed to, only to change the terms again and require that the entire couch be returned for “inspection” to receive it. Completely unreasonable, especially since the damage was already fully documented. The shifting stories, misinformation, and refusal to honor an agreed-upon resolution were extremely frustrating. I would not recommend this company to anyone.