BillabookBillabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Billabook (billabook.com) has 394 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Tracey G.
I JUST CALLED MY HOTEL AND THERE IS NO RESERVATION UNDER MY NAME>. WHAT THE HELL.
Response from BillabookOct 30, 2024
Dear Tracey, Your reservation is confirmed, and we’ve resent your booking confirmation. Please reach out to our support team at [email protected] if you need further assistance—we’re here to help!
Emmanuel Sanchez L.
El día 13 de octubre de 2024 reservé con ellos para Hotel Rui La Mola en Formentera 19-22, dos adultos y un bebé de 7 meses. No me llegó la confirmación del hotel, escribí un correo y me contestaron que en 72 horas estaría. Escribí 72 horas después y me contestaron lo mismo, solo que 72 horas era ya la fecha prevista de llegada. Escribí nuevamente y me dijeron que fuera paciente y en breves lo tendrían. Posterior a ello a 48 horas dejaron de contestarme mis correos, escribí de otro correo y me los contestaron… claro a estas alturas ya estaba muy agobiado ya que faltaban dos días y ellos daban largas o dejaban de contestar. Investigue un poco más a la empresa y vi malos comentarios al respecto, con lo cual el agobio creció más. Los correos siguieron siendo algunos contestados, otros no. Total que un día antes 11 am, llamé al hotel y me dijeron que no había ninguna reserva a mi nombre, con lo cual decidí escribir un comentario en trustpilot indicando que la empresa era un fraude, que invitaba a que no cayeran en dicho fraude. 15 minutos después, a menos de 24 horas de la reserva me llegó un correo confirmado el hotel. Estoy aquí en el hotel y todo está bien, el hotel por cierto más caro que en la página oficial del hotel. Como crítica constructiva, a la página le falta mucho para que sea un sitio confiable, ya que no cuentan con un teléfono de atención al cliente, los correos se dejaron de contestar, y viajar con familia y un bebé pequeño, no te puedes arriesgar a llegar a un lugar y que tu reserva no exista. Posterior a confirmar mi reserva me escribieron muchos correos pidiéndome disculpas, y pidiéndome que borrara el comentario negativo, a lo cual contesté que cuando estuviera en el hotel y todo estuviera en orden, lo cambiaba. Me retracto en cuanto a la página no es una estafa, pero no me retracto en que me generó mucha desconfianza y ansiedad ya no solo de perder mi dinero (€400, que me parece mucho dinero), sino de presentarme ahí y no tener reserva. Mucho tiene que mejorar esta página para crecer y yo personalmente no vuelvo a confiar en ellos. Agradezco que al final, aunque muy tarde lo resolvieran, y al menos pidieran una disculpa. Pero la experiencia ha sido muy negativa. Invito a la gente a hacer uso de trustpilot ya que por lo visto, las reseñas además de útiles para los clientes lo son para la empresa.
Mr.Van
Dear Billabook, I kindly ask to reply to my emails immediately. I have booked and was charged on my creditcard for Secrets Wild Orchid Montego Bay Jamaica. However when I contacted the hotel NO RESERVATIONS are made on my name. Tomorrow we are supposed to stay there after a flight from Europe. There have been communication between myself and April of the Billabook team asking me if I was willing to relocate to Breathless( a different resort on the same property). While I first off didn’t accept because Billabook was and still is showing availability on their website as well as Google search. However as time proceeds and the dates of stay comes closer I decided to accept because I was left without options. So when I accepted there was a reply that the supplier will be informed and no communication after that. So no confirmation about the reservation Charged the full amount on my credit card and the only way to contact them is by email wich they don’t respond to. I’m seeing that they do respond here, so please do so asap!! Mr. Van 494005
Response from BillabookOct 18, 2024
Dear Nils, We appreciate your feedback, and we apologize for any inconvenience you experienced. Our team responded promptly to your emails and provided the hotel confirmation number as requested. We’ve also confirmed with the hotel that you have successfully checked in. Please let us know if you need any further assistance during your stay.
Arman H.
It is NOT a SCAM at all. I did reservation with them in a very very luxury hotel in Rome with a fantastic price. I wrote to them directly and April an agent for customer service replied very quickly and did everything to help me. I am really happy to use Billabook and i can 100% recommend everyone to trust it.
David F.
I booked a refundable room through their website. When I went to cancel the booking, they refused a refund saying that the room was non-refundable. Stay away from this site - they are a scam. Update: I received this notice from trust pilot: "billabook.com has flagged your review for containing defamatory content" These scammers will do anything they can to keep their fraudulent activities a secret. Don't make the same mistake I did. Stay away! Update 2: Billabook is now resorting to threats and intimidation to keep word of their fraudulent business from surfacing. Excerpt from an email from billabook: "Please be aware that we reserve the right to seek compensation for any damage caused to our business by these baseless claims, including the repeated threats, the use of the word "SCAM"" If this review can convince at least one person to stay away, it will be worth it.
Response from BillabookOct 12, 2024
Hello David, Update: We have reviewed your booking process and sent you the recording from checkout, which clearly shows that you selected a non-refundable rate. Thank you for your feedback. We’d like to clarify the facts regarding your booking. Our records confirm that you selected a non-refundable rate, which was clearly indicated at the time of purchase. The cancellation policy was displayed during the booking process and confirmed by you. As such, there was no error on our website, and the rate and terms did not change at any point. You later canceled your reservation, confirming once again the 100% cancellation fee. Although canceling a non-refundable booking is a final action that cannot be undone, we still offered, as a goodwill gesture, to reach out to the hotel to request the reactivation of your canceled reservation. While we are open to addressing genuine concerns, we cannot tolerate ongoing threats, disrespectful language, or unfounded accusations in your communications, including the repeated use of the term "SCAM" in relation to a valid booking. We value transparency and fairness and are committed to addressing any legitimate concerns our clients may have. We believe that respectful and constructive communication is essential for effective resolution.
Concerned
I faced some issues in getting the hotel to confirm the reservation directly, after some initial difficulty in contacting Billabook to resolve the issue, the support team was very helpful in working with the hotel directly to finally provide the hotel confirmation number while providing updates along the way. Looking forward to my stay!
Response from BillabookOct 12, 2024
Hello David, Thank you for your feedback. We’d like to clarify the facts regarding your booking. Our records confirm that you selected a non-refundable rate, which was clearly indicated at the time of purchase. The cancellation policy was displayed during the booking process and confirmed by you. As such, there was no error on our website, and the rate and terms did not change at any point. You later canceled your reservation, confirming once again the 100% cancellation fee. Although canceling a non-refundable booking is a final action that cannot be undone, we still offered, as a goodwill gesture, to reach out to the hotel to request the reactivation of your canceled reservation. While we are open to addressing genuine concerns, we cannot tolerate ongoing threats, disrespectful language, or unfounded accusations in your communications, including the repeated use of the word "SCAM" in relation to a valid booking. We value transparency and fairness and are committed to addressing any legitimate concerns our clients may have. We believe that respectful and constructive communication is essential for effective resolution.
Andrea A.
Ich kann erneut nur vor dem Anbieter warnen. Obwohl die Buchung stornierbar und zu 100% erstattet werden sollte, wurde nur ein Teil zurückgezahlt. Man verweist auf angebliche Wechselkursschwankungen. Das ist völliger Blödsinn; ich buche seit Jahren weitweit für mich Hotels und Reisen. Ich weiß nicht, welche dubiosen Währungsgeschäfte billakook macht. Fakt ist: ich habe in USD 1.103 bezahlt und bekam nur USD 1.070 erstattet. Aufgrund meiner Beschwerde will mir billabook den Rest jetzt nur erstatten, wenn ich meine negative Bewertung lösche. Absolut keine Empfehlung! #326123
Glenn David L.
Great vibe and resort Secrets Riviera Cancun Resorts and food at the Rosewater, best Secrets Mexico generally prepared for boutique feel lively Lux at Secrets not Superior Cozy and over to Breathless beside for a unique party vibe Best of both worlds pending what’s going on for a hot sunny Mexico day Food 9 Room 10 Service 8 Upkeep 8 Gym spa 10 Concierge 10 Drinks pool 10 Vibe excellent quant and cared for
