BillabookReviews of billabook.com

I was not refunded full amount after cancellation. Although more than 95% was refunded, but $80 was still yet to be refunded after sending multiple emails. Not good customer service, no customer call center, just email.

The legal entity that runs the website unknown (what company? where?). The customer service does not provide any information and receipts for payments are useless as they do not state who issues them... So, if you need it for reimbursement, stay away from them. This said, the hotel booking worked fine...

ES UN FRAUDE, me vendieron una reservación en (palafitos) un hotel de lujo en Cancún México, por 50 mil pesos mexicanos, (2 760 usd) y la reservación nunca existió, pero si me hicieron el cobro, nunca contestaron llamadas o mails y me robaron el dinero

This is a VERY PROBLEMATIC website. DON'T USE it. We've got a confirmation email for 6 days at a hotel in Costa Rica. Once we arrived at the hotel, there was no reservation under our name. We have contacted them politely using their emails (no phone listed). They don't answer. Today we have nowhere to go. But buy another room AGAIN at the hotel.

I booked a hotel and canceled within the cancellation period. Despite waiting over a month, I haven’t received my refund. I’ve tried reaching out to them via email, but I haven’t had any success.

After reading reviews I was sceptical but April really helped me sort the hotel and got confirmation and response and at a very good price!

This website is in my opinion one that should be avoided at all costs. You make a hotel reservation and you do not get a confirmation. Instead they "reserve" the funds on your account and tell you that you have to wait for an hour (as long as it's 9am-3pm EST) for them to confirm your reservation. It took them 4 hours to respond to me and say they could not confirm the reservation at the rate advertised. I was informed by email that a"refund would be processed within 24/48 hours the you will expect to reflect it in a few days". Five days later (at the time they posted the response below), my account is still showing as $ 3,642 "reserved" by Billabook and I cannot use these funds. My bank has told me that it could take up to 11 days for this reserve to be cancelled and in the meantime Billabook could take this money at anytime. On top of this, I have had to pay for a different hotel which has resulted in my card hitting its limits. Then to add insult to injury, Billabook wrote the following when i wrote my first review: "If the review is not updated or removed, we reserve the right to seek compensation for reputational damage caused by these false statements." You decide - do you want to do business with these people??

Hi April, Thanks. PLEASE PLEASE respond to my request. I understand your policy and put a special request as our flight only arrives the next day. I have contracted yourself, then contacted the hotel on your behalf. They have accepted the request to cancel 1 night of our stay. You have let me know that the hotel has declined our request but that is NOT the truth, which is VERY DISAPPOINTING. I've just reached out to the Mercure Grand hotel, this is what they have come back with: "As Samantha confirmed we approve the date change, this however has to be amended by the third party. WHICH IS BILLABOOK Unfortunately the agent did not reach out to us directly for approval. The agent will need to reach out directly as you are paying for them to manage your booking on your behalf. We unable are unable to make changes to their bookings without a paper/electronic trail from the agent, which is BILLABOOK. You may need to escalate this further with the agent" As per above, the hotel has already given APPROVAL. My elderly Mum is paying for this booking, and it is not fair that you are not coming back to us. The hotel came back to me on the same day when I contacted them, this process with you has been going on for a couple of weeks with result. You want good reviews, but not doing the right thing is not helping you. THE PROBLEM IS AT YOUR END, BILLABOOK. FIX THIS AND DO THE RIGHT THING WITH YOUR CLIENT PLEASE!!! Thanks. Kind regards, HB