BillabookReviews of billabook.com

Sie habe sehr schnell freundlich und hilfsbereit mir geholfen und meinen Problem gelöst mit dem Unterkunft

I booked a hotel through Billabook (booking no. 1975525). I cancelled my reservation within the free cancellation period. The hotel received the cancellation and confirmed it. However. Billabook has kept the money (US$1,225) and has stopped responding to my emails for the past two months. Thieves or scammers? Avoid at all costs.

I booked my stay at Jabal Omar Marriott Hotel, Makkah through Billabook. Initially, I did not receive the hotel confirmation number, even though my check-in date was approaching. I contacted Billabook, and Mary was very helpful and followed up on my request. After contacting them, I received the hotel confirmation number and the issue was resolved. I appreciate Mary’s support, professionalism, and follow-up. Thank you for your assistance.

Have booked hotels across 3 different continents and had no issues with our stays, all rooms and meal options were as booked. The rates were significantly better than any other sites I could find, or even the hotels direct, this doesn't apply to all hotels but worth booking when they are more comoetitive. I usually track prices, and have never had to rebook because I found a better rate elsewhere. Reading some of the 1 star ratings, I have had these issues with big brand name booking sites, worth reading their trustpilot score for context - you will be surprised. I always check with the hotel now that they have the booking, any time I don't book direct. I was also able to speak to a human easily via email for any queries I had on the booking, and they were super helpful A few things to consider using billabook. 1. There is usually a free cancellation period, but then a small non refundable charge to cancel. 2. Some bookings tend to be manually confirmed by an agent, rather than an instant booking website system. You get a brief confirmation sheet once confirmed, this can sometimes rake up to 24 hours. Other times it comes through instantly. Worth considering if booking last minute. 3. Refunds are processed the same way and can take a while to come through, 2-3 weeks sometimes. One area that could be improved for sure Being aware of all the above I wouldn't hesitate to use Billabook again, and in fact already have booked a hotel for our next trip through them.

Wir warten seit März auf die Rückerstattung für eine Buchung, die Billabook nie getätigt hat. Macht nicht den gleichen Fehler, wählt eine verlässliche Seite für eure Buchungen.

We had an extremely disappointing experience with Billabook. We booked Canaves Oia Suites through them, but when we arrived at the hotel on 15 August, they had no reservation for us. We were told our booking had instead been made at a completely different sister hotel. We were left at the hotel with all our luggage trying to resolve the situation ourselves and, after being unable to get immediate support, had to pay an additional €770 to stay at the hotel we had actually booked. Billabook later confirmed in writing that this happened because of a mapping error by their supplier and that the wrong property had been booked. We provided all receipts and the hotel folio they requested, showing the additional €770 we had to pay. Despite this, weeks later we are still chasing the refund and have sent numerous follow-up emails asking for the case to be escalated with no reply. The original booking error was bad enough, but the lack of urgency in resolving the financial impact afterwards has made the experience even worse. We should never have been left out of pocket for an error that was not ours, particularly after Billabook acknowledged what went wrong. I wouldn't book through Billabook based on our experience.

Exceptional Service – Mary Truly Went Above and Beyond I would like to express my sincere appreciation to Mary from Billabook Customer Service for the outstanding service and personal attention she gave me throughout the entire process of changing my reservation. I had an existing booking at Lapita, Dubai Parks and Resorts, Autograph Collection for 18–22 September 2026, and due to important personal circumstances I needed to request a significant change of dates to 8–12 October 2027. From the very beginning, Mary treated my request with exceptional patience, professionalism, kindness and genuine care. She did not simply send standard replies or pass the matter on. She followed the request, communicated with the supplier, kept me updated, explained the process clearly, answered every question I had, and continued assisting me until the change was successfully approved. What stood out most was the feeling that there was a real person on the other side who genuinely wanted to help. Mary was attentive, reassuring and incredibly responsive throughout a situation that could easily have been stressful and complicated. Changing an international hotel reservation to completely new dates more than a year later is not something I took for granted, and I truly appreciate the effort, time and persistence that went into helping me reach a successful outcome. Mary’s service is exactly what excellent customer service should look like: professional, efficient, patient, warm, reliable and genuinely customer-focused. Thank you, Mary, for going above and beyond, for your kindness, and for making such a difference. Your help was greatly appreciated. My experience with Billabook Customer Service has been extremely positive, and based on the service I received from Mary, I would confidently recommend Billabook to others. Absolutely 5 stars. Highly recommended. ❤️❤️❤️❤️❤️🌻🌻🌻🌻🌻🌻🌻🌻

I got an INCREDIBLE rate at a disneyland hotel. It was so good I was almost skeptical. But Mary at Billabook was able to also provide me a reservation number that I connected in the disneyland app, so I can see my stay officially with Disney. Speedy responses too. Thank you!!