BillabookReviews of billabook.com

My experience didn’t start off well; I had to cancel a non-refundable booking. The ‘manage booking’ section clearly stated it was non-refundable, so I was hesitant to go through with it. However, I reached out to their amazing team, and Adam, the supervisor, responded promptly. He explained that while I wouldn’t receive any money back for a no-show, I had a chance for a refund if I canceled. Adam told me that if I obtained a written confirmation from the hotel for a refund, Billabook would not charge me from their end. I decided to cancel, accepting the 100% cancellation fees, and fortunately, I was able to get a written confirmation from the hotel stating they would only charge Billabook for one night out of the six I had booked. True to his word, Adam processed the refund for the remaining nights. There’s nothing like having a dedicated agent on your side. Thank you, Adam, and thank you, Billabook!

Cheap booking site with excellent offers. We are interested in communicating with customer inquiries. Thank you for the attractive price.

I received confirmation that my trip was cancelled as request on 10/24/24. The confirmation stated a full refund with no cancellation fees. Also stated up to 30 to receive my refund. I have inquired several times during the past weeks and have only received one response that they are working on it. No response to my last inquiries. Extremely frustrated and simply want my refund resolution asap please.

I have never been as impressed with the excellent customer service of any platform as I have with my recent experience with April from Billabook.. she replied promptly to every inquiry I had and went out of her way to assist us. The result was beyond what we were hoping for and we can't thank her enough. Billabook is a user friendly experience with the best deals around. Highly recommended.

To be fair, I am updating the review to 3 stars since they reimbursed the money. We made a reservation for a hotel in Paris. Billabook sent us an email that the reservation was rejected and that they would reimburse us immediately. So I did a reservation via another platform. Amd it costed me an extra ~80 euros... After many emails and 17 days, Billabook gave full reimbursement. I have to say that the guy I was writing to in the emails wanted to help and always answered me nicely (they do not have customer service via phone). They proposed me to cancel the second reservation but it was too complicated for me. I spent too much energy on all these issues.

I found the prices on Billabook to be the best online—so cheap that I felt the need to double-check. But it quickly became clear that they’re a Google Premium Partner on Google Hotels, so you can trust their credibility without doing extra research. Since my booking totaled $9,000, I read through the negative reviews but didn't find anything alarming. They sent me the hotel confirmation number within two days and clearly stated that all reservations are fully guaranteed. This company is 100% legit, professional, and truly focused on travel. They know how to handle every situation, promptly addressing any special requests I had, and even sent me a screenshot from the hotel, which I appreciated for its transparency. In my opinion, this is the best hotel booking site, and I've already booked my next trip through them!

Finding a hotel in New York within our budget during peak season is always a challenge. However, thanks to Billabook, we secured a fantastic hotel at an unbeatable price. We were really impressed with the value we got. Great job, Billabook!

Amazing experience working with April. She even got me a partial refund when another site placed my room cheaper than what I paid. Very fast and efficient.