BillabookReviews of billabook.com

I just recently booked the airport holiday inn Santiago , and became suspicious when I did not receive an email confirmation , I asked many times and the system said it sent one and nothing , I called the hotel and they have no record of my booking … now my reservation is for next week and it could be that everything is fine but there is zero communication from this company I am willing to change my opinion of this company if my first impression is wrong. The reference number from them is 1904426 Perhaps I’ve been impatient and have gotten worried with all these bad reviews In any case the website states I have 72 hours to receive a booking code from holiday inn I will wait out that period and contact holiday inn once again and if they still don’t have a record of anything I will Talk to my bank I understand a small company may not be able to invest in phone reps, but if that is the case they can not ignore emails Also the link to the phone contact does not work

18/1/2026: I booked a hotel and received their internal booking number. However, when I contacted the hotel, it replied me that they did not find my booking. The hotel required a hotel booking number, which I did not get even six days from the booking date. I tried email Billabook to get the hotel booking number but so far no reply received. 28/1/2026: a few emails of communication with Billabook. still NO hotel booking number received. 4/2/2026: NOT receiving any updates 10/2/2026: they reassure the hotel booking number will be released 48 hours prior to checkin date. AND 14/2/2026 22:15: STILL NO BOOKING NUMBER GIVEN (date of checkin: 16/2)!!!!!! 15/2/2025: finally received the booking number and confirmed by the hotel. This post showed how they work FYR.

(Update: It turns out Billabook is a real booking platform. The Booking was successful!, I didnt belive it. On the morning of the check in I recived an email saying the booking was ready to go. I didnt belive it. I thought it was a scam becuse they were taking so long to reply I booked seperatly with the hotel and when I arrived they said I had two bookings. In short: I was able to make a booking with Billabook but I had no way to confirm it was a real booking untill I arrived at the hotel If Billabook can find a way to assure customers that their booking is real, they will be a very competative business, Unfortunatly under the current system it does not work for guests. Billabook verified is a nice Idea, but it is not a good enough level of assurance for the customer. I wish Billabook all the best, as I think they have a good Business model, but I think it needs to be improved. I would consider using billabook again. I will leave the notes below as a record of my experience, and I will update my star rating from 1 Star to 3 Stars. If I could confirm the booking within a few days of making the booking, I would give 5 starts. Maby Billabook is Still a start-up business with a few systems and processes to improve, I hope so and I hope they can go well, because desipte the stress of having to make two bookings ect, they did ultimatly save me money! If you are comfortable with not being able to confirm your booking for a long time, I would consider using Billabook if your could save some money on the boooking All the best Billabook!! ---------------------------------------------------------- Historical Record of events: I made a reservation via billabooka on 29/10/2025 and intend to stay on 29/12/2025. My Internal booking referance (not the one they say is for the hotel) is 1452029: -I recived an email saying my booking (and all details) were confirmed -I checked the reservation with the hotel by using my name -The hotel said there was no reservation under my name -I sent an email to Billabook that the reservation could not be confimred by the hotel -I then recived an email from billabook with a booking number, the email said they had checked this number with the hotel as part of Billabook verified -I sent the booking number, my name and dates of stay to the hotel -The hotel again confirmed there was no such booking at the hotel -I contacted Billabook again to advise the booking number they gave me was invalid -Billabook replied and told me the booking was confirmed (even though I sent them a screenshot of the hotels reply saying it wasnt) -I asked them how they confimed the booking with the referance number if I was not able to confirm the booking with the refernace number -For the last two days of asking for assistance I have not recived any reply 3 days (72hours) have passed since my initial reques for help, for the last 2 days (48 Hours) I have not recived any reply. I have screenshots with date and time stamps that document all of the steps described I have requested that since 'Billabook verification' was sold as part of the package and because the booking cannot be verified that billabook refund the booking on the basis that they are unable to deliver the service they have described Will I get a reply? Lets see? Update: 7th Nov, I received a reply, - They said they are reaching out to their supplier to get a contact name for the hotel so they can confirm the reference is available with the hotel. This is strange given that I supplied them with an email from the hotel stating the booking was not valid Secondly: In a previous email they said the booking reference had been confirmed with the hotel reception. But now say they need a contact for the hotel. They have contradicted themselves by saying they confirmed the booking with the hotel and now asking for contact details for the hotel, because how could they have confirmed the booking with the hotel in the first instance if they don't have a contact detail for the hotel and are now asking for the contract details I alerted them to this issue on Monday night, it is now Friday morning and they still say they are "reaching out to their supplier". It should not take this amount of time to be in contact with a supplier if there was a genuine issue. I think saying they are contacting the supplier is a delay tactic so they can make it seem like something is being done. I don't believe they have or intend to supply a booking, on this basis I have now requested they return the money I paid them, as I will need to book elsewhere because I cannot go to the location with a confirmed hotel If there is no booking and they do something about it I will be satisfied

Do not use them for business travel! They will not provide a detailed receipt.

Made a booking for a hotel in Madrid (Spain). Did not receive booking confirmation number by email initially, and the hotel did not have a reservation for me. After a couple of hours, Billabook sent the booking number, and this was confirmed by the hotel. This is unusual because confirmations ought to be received in a matter of minutes not hours mostly if it is a last minute booking. This is the reason why I gave three stars despite offering a reasonably competitive hotel rate.

It was my honeymoon and requested a queen bed. Once got to the room they gave us twins beds. They said they don’t pay attention to request through the web. Love the location, we walked everywhere. The indoor pool was cold. Personal were very friendly. Not a 5 star for sure. Not going back

Genuine. Responsive customer service. However, the amount on my invoice did not match the price paid (reflected 1 nights stay not 3). Also, payment did not leave my credit card for 5 days after the booking was made.

Havent recived my refund that I have been refunded since 31.12.2024. Contacted with them ,said they gonna refund, and it will be some few days and at the beggining they messaged with me, but now they ignore my messages and, still at 17.01.2025. havent heard anything and havent recived my refund. Reading other users seems like this website is starting to do something weird...... Update: Got new message from billabook and they have refunded the money, but experience wasnt greatest, thank you anyways