BillabookReviews of billabook.com

¡WARNING! ¡GRAN FRAUDE! ¡GRAN ESTAFA...! El pasado 26 de marzo de 2025, realicé una reserva en el Dann Carlton Medellín a través de Billabook, pagando con tarjeta de crédito. Días después, recibí un correo informando que la tarifa no estaba disponible y que mi reserva fue cancelada, prometiéndome un "reembolso completo". Hasta la fecha, no he recibido el dinero ni comprobante alguno, a pesar de mis múltiples solicitudes.

I had to cancel my trip due to a illness. I have my medical documents to support my request. I sent to Billabook all the details to request a refund but they never answered me. I lost my money. I have been writing an email each day with the hope that one day they will answer.

ATTENTION !!!! BILLABOOK DOES NOT REIMBURSE COSTS THROUGH ITS OWN FAULT NO REACTION FROM THE COMPANY!!!! I have been having problems with this agency for over a month. I had booked a hotel room in Mexico at short notice and received confirmation from Billabook. This confirmation came in writing by email and I was assured that the room was now booked. After I arrived at the hotel, the receptionist told me that there was no booking either on the booking number given by Billabook or in my name. I also received a written confirmation from the hotel to record everything. I had to make a new booking on site and pay for it in full. I reported the receipt to Billabook, but I have been held up for over a month at . They have not responded to my emails and I have lost a lot of euros which Billabook will not refund!!!

ATTENTION !!!! BILLABOOK DOES NOT REIMBURSE COSTS THROUGH ITS OWN FAULT NO REACTION FROM THE COMPANY!!!! I have been having problems with this agency for over a month. I had booked a hotel room in Mexico at short notice and received confirmation from Billabook. This confirmation came in writing by email and I was assured that the room was now booked. After I arrived at the hotel, the receptionist told me that there was no booking either on the booking number given by Billabook or in my name. I also received a written confirmation from the hotel to record everything. I had to make a new booking on site and pay for it in full. I reported the receipt to Billabook, but I have been held up for over a month at . They have not responded to my emails and I have lost a lot of euros which Billabook will not refund!!!

DO NOT BOOK OR USE! No reply to emails or generic response from a robot. Would not refund me due to a cyclone on the Gold Coast where all flights were cancelled and multiple attempts to contact them to re book a different time and no reply. Hotel even reached out to them and nothing. a scam and joke. DO NOT BOOK AT OWN RISK!

Totally legit — everything went just fine. They don't accept AMEX though.

I’m surprised by some of the reviews here because I couldn’t be happier with Billabook. I wasn’t able to stay at the hotel, but they were totally fair and refunded me in full. They explained that if I could get proof that the hotel wasn’t charging any fees, they’d work with their supplier to get my money back. I called the hotel, got the confirmation, and just three days later I had the full refund. Honestly, I didn’t expect it to work out, but they came through. Super impressed!

I booked and make payment Hotel cannot See the reservation Because of them ı think There is no security Iblocked my card Nobody answers