BillabookReviews of billabook.com

Après avoir cru qu'il s'agissait d'une arnaque vu la confirmation sommaire reçue, après avoir fait bloqué ma carte de crédit car je ne recevais pas de confirmation de ma réservation, je m'attendais en arrivant à l'hôtel qu'on me dise que je n'avais pas de réservation. On m'a gentillement indiqué que m'a réservation avait été faîte par 'Expédia' et que tout était en ordre. Magnifique hôtel à Paris à un excellent prix. Je vous suggère donc d'envoyer une confirmation de réservation sur un papier à entête et non sur une feuille blanche avec une adresse en Israël! Vous ferez ainsi moins peur à vos clients.

It was easy and efficient to book our hotel! The price was great- cheaper than on any of the other sites that were offered when booking. I would recommend them and use them in the future!

I got the best price and good atention from Billabook

HI i made payment for Hotel Booking but not get any email from them I keep asking But there No Reply from them I asking last 4 days But no Reply Do not used this website Cheter company

Todo excelente muy atento el personal que trabaja en el lugar y valor muy accesible.

I made a reservation in an hotel through Billabook and at the beginning I did received any email, so I was a bit afraid, but after I wrote them, Immediately I have a reply from them and it was a very good service. I didn’t have any problem. And the reservation was much cheaper than other agencies.

ref id 647338 No communication. No booking. No refund. No responses. Always generic answers. Always empty promises. 5 Months since booking and no update at all. Company and everything is most likely fake. Currently in the process of getting authorities involved. I want my money back one way or another. Keine Kommunikation. Keine Buchung. Keine Rückerstattung. Immer leere Versprechungen. 5 Monate seit der Buchung und es wurde kein Finger gerührt aber schön Geld einstreichen. Firma und alles ist wohl Fake. Behörden sind eingeschaltet. Ich will einfach nur das Geld zurück. Update 14.05.2025 I got the usual email from them, but no action was taken, and no follow-up information was provided. Just give me back my money and stop holding it hostage. Mastercard is informed and will act accordingly if no action is taken on your part. Communication is key, and taking 2 weeks to resolve something like this makes no sense at all. Update 2 20.05.2025 No feedback or information at all since the last default text mail on 05.05.2025. Wrote them 2 mails since, and no reply at all. Update 3 16.06.2025 It's now after the supposed stay at the hotel. After some back and forth, they offered a full refund because they could not provide the booked room. They have confirmed on the 31.05. that they will refund the money. Has been a little over 2 weeks without my refund or new information. Update 4 Got the money.

I contacted the hotel directly (DoubleTree by Hilton Makkah), and they confirmed that no cancellation request was ever received from Billabook or their supplier. The reservation was simply marked as a no-show, and no refund was issued because the hotel did not receive any communication to cancel the booking. Despite this, I have sent multiple emails to Billabook and received no reply at all. I included all necessary documents (passport, visa, hotel confirmation), but they have remained completely silent. Meanwhile, Wego refunded my second booking at the exact same hotel, under the same non-refundable policy and for the same reason (a sudden government travel ban). I am asking Billabook to please respond, take responsibility, and provide a clear update on my case. At this point, I feel ignored and treated unfairly. Still waiting.