BillabookReviews of billabook.com

Was recently in Puerto Rico when an island wide blackout happened. The hotel was refunding any guests that left due to blackouts and pending water shutoffs. We were told to contact Billabook since we booked directly through them. Billabook does not have a customer service number to call only email “reservations”. Never received a response. Lost out on my money for needing to leave the island.

They got right back to me via email.

Adam assisted me with my hotel booking and was extremely responsive and helpful throughout the process. His willingness to assist made the experience smooth and stress-free. I would definitely recommend this site to others!

Billabook is a great service that provides a reasonable rate with amazing service. They respond quickly and help with all needs and requests. Extremely transparent, helpfully, and a great company to work with! Adam was great to work with! Thanks Adam!

Booking was straight forward and no hiccups at all for me. Might be an issue for some given they don't accept AMEX and the currency was denominated in USD

Unfortunately there is no zero star to rate this cheating agency website, they offer me Novotel Paris hotel with breakfast then charge me for two persons room plus breakfast included then I surprised that they didn’t include the breakfast even though they sent me confirmation receipt email and after running behind them they offered me 10% refund which is not cover 25% of what I paid for booking breakfast. Still running behind them to adjust my booking. This company is totally scam be careful they just bargained me and they wasted my money and vacation and still just playing with time, it’s clear scam process that they offered price with no refund option then assured you that it was confirmed then sent me different booking without breakfast and stealing my extra money paid for breakfast for 4 nights. Don’t book with them it’s totally scam and I will not stop asking my right to refund and alert other people to avoid this scam website and get in trouble.

My booking does not exist for the david kepimski- booked under tatiana collis today from the 14-19 of april, this needs to get sorted ASAP the booking was made today and a payment taken- i check in really soon and the hotel says it is non existent i need the money back or them to contact them back

Cela fait une semaine que j’ai effectué une réservation à l’hôtel Hotel Santo Mauro Autograph Collection à Madrid, via votre plateforme Billabook, et bien que le montant ait bien été encaissé, l’hôtel n’a reçu aucune trace de ma réservation faite sur billabook. Malgré mes relances répétées, je n’ai reçu aucune confirmation, ni de votre part, ni de celle de l’hôtel. Ce dernier m’a d’ailleurs confirmé une nouvelle fois aujourd’hui qu’il n’a rien reçu concernant ma réservation de votre part et qu’ils n’ont jamais travailler avec vous, ce qui est extrêmement préoccupant. Je pars dans 3 jours, je voyage avec mon fils, et je ne peux absolument pas prendre le risque de me retrouver sans logement a l’arrivée! Merci de traiter cette demande en urgence et de me rembourser la somme total, faute de quoi je serai contrainte de déposer une plainte officielle auprès des services compétents de protection des consommateurs! Internal booking reference: 815805