BillabookReviews of billabook.com

Booking made quickly as advertised, by far the cheapest rates on Google.

Hello My booking number 1013394 Yes, the trip was cancelled, but I contacted the hotel and I did not have a reservation. I sent my friend to check, but he did not find a reservation for me in the same hotel. You cancelled my reservation and took my money.

Ich werde seit dem 23.5.25 einfach vom Kundenservice bezüglich einer Rückzahlung einer stornierten Reise geghosted! Ich habe alle nötigen Schritte gemacht die von Bilabook verlangt wurden und geforderten Unterlagen eingereicht, seitdem Funkstille. Auch nach mehreren Nachfragen per Mail zum Status, keine Reaktion! Thank you for your reply. While I understand your reference to the non-refundable policy, I would like to point out that, according to your terms and conditions, the cancellation policy is subject to the hotel's specific conditions. In this case, the hotel has confirmed and agreed to cancel the booking free of charge. Therefore, I kindly ask you to honor this agreement and process a full refund accordingly. I would also like to clarify that the booking was made on May 22nd and canceled within two hours, following the recommendation of your customer service team. The reason for the cancellation was a mistake in the booking dates, and I intended to make a corrected reservation right after. Given the immediate action and the hotel’s approval, I believe this should be handled fairly and flexibly. Furthermore, I am disappointed that I have not received any response to my inquiries via the customer portal since May 23rd. It feels unfair and unprofessional to have my messages ignored for such a long time, especially when I am simply requesting support on a matter clearly covered by your own terms. I kindly ask you to review this case again and look forward to a fair resolution. Best regards, Jasmin

Decepção total fiz minha reserva em março de 2025, recebi voucher e confirmação da operadora, haviar feiro pagamento a vista no meu cartão de crédito, não foi esse o motivo Chegando no hotel, fui informado que a operadora simplesmente havia cancelado, e, ninguem soube me informar o motivo. Nem fui informado e nem tão pouco fui reembolsado. Depois de uma viagem de 9 horas com uma criança de 6 anos, tive que me virar na cidade para achar outra hospedagem. Alta temporada, hotel cheio, não me deram nenhuma outra opção. Agora quero ver como ser reembolsado pelo cancelamento e indenizado pelo transtorno e gastos extras.

If I can give zero star, I will. Billabook contacted us on the last day to tell that reservation had been canceled. And then give options to either accept the cheaper hotel or refund.

Prior to booking with Billabook, I was not familiar with the company. I found it on Google Maps and saw their price was substantially less than other travel sites so I used them to book my vacation to Cabo. I read some reviews about issues with the company, but I had zero issues. I received my confirmation timely and then called the hotel to confirm they had my reservation and I found everything was in order. I was seamless and saved me more than $500 on my stay! Awesome experience!

No reserves acá, nadie da soporte post venta

Great prices and excellent support from team.