BillabookReviews of billabook.com

So I booked a reservation through here on accident. regardless, I was robbed in Spain and can no longer make the reservation due to my passport being stolen. After not hearing back from the billabook team and receiving an error message when trying submit a ticket on their platform. I reached out to the hotel directly and they will refund the reservation 100% and have written proof of that interaction. I have done everything to get in touch with their support from emailing, trying to message through the platform (It's bugged so you can't), and even tried messaging the C-Suite on linked in to get a reply. But it's been crickets from them. AMEX is running a fraud investigation on them as we speak. I would highly recommend never using this service and hope someone from their team gets back to me.

No Reply on my refund I have booked from billabook, booking was instant rejected mentioning the rates you looking is not available, Although the rate is available on several other website but I thought give a chance with billabook but they mailed me you will get refund as booking not done due to rate change. Since then I am chasing them to advice till when I get my refund but no one is replying . Tried to book le meridien, mauritius on usd 596 I request them to refund so I book other hotel but they are not listening. I mailed customer service and reservation both teams. Still no reply from them.

Scammers, You’d need to dispute your money if you want a refund because even if it says free cancellation they won’t give back the money to you.

The website advertises free cancellation on certain bookings, but in practice, that doesn’t always happen. Some users have reported canceling well in advance and never receiving their refund, even after weeks of waiting. Attempts to contact customer service often go unanswered, leading to frustration and concern about the site’s reliability. It appears the operation may be poorly managed, with little regard for customer support. In several cases, people have resorted to disputing charges through their credit card companies.

I booked it online and it said reservation failed. So I contacted the customer service was served by Adam and he addressed me query quickly and efficiently..

I can't seem to reply to a reply from the company but I wanted to outline the lies they just came out with in their response. 1. All Billabook's bookings are not confirmed and guaranteed as mine was booked but not paid for by Billabook (despite taking my money). The hotel can't be expected to honour that booking without payment. 2. They mentioned there was no effort to reach out to the 24/7 emergency line. Neither myself or the hotel receptionist could find this emergency line on the internet. All we could find was the reservations email (which got me feeling this whole operation is one giant scam) 3. I have emailed with proof of my payment (the hotel emailed Billabook directly) but that was 11 days ago and sent multiple follow up emails. DO YOURSELF A FAVOUR AND AVOID THIS COMPANY

All the booking process went well, Hotel also being aware that everything was paid. But really, in the FAQs it is stated that you receive a receipt with your real data upon request (initial receipt is generated with generic data) I have been sending 7 E-Mails to various billabook accounts in the past three weeks, not a Single response. Therefore, I can hardly recommend this for Business travels. And by the way, please get back to me urgently Regarding my booking 1027580 to fix that invoice/receipt issue.

scamerrrs FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS