BillabookReviews of billabook.com

Dear Billabook Admin, I am very frustrated with the lack of response from the team regarding the status of my refund. Despite multiple emails, I have yet to receive any reply or update. I made a booking with free cancellation for a stay in October 2025. The booking was cancelled within two days after making it, well within the free cancellation period, which should entitle me to a 100% refund. However, only 70% of the total booking amount has been refunded to my card. I have sent several emails between July 4 and July 10 to both the reservations and support teams but have not received any clarification. Could you please advise me which team or email address I should contact to resolve this issue promptly?

My booking showed free cancellation, When I cancelled within the free period, Billabook still charged me $31 as their cancellation fee. This fee was not declared when I made the booking. A scam, avoid this company!

Very good service provided by Adam!

April from the Billabook team was exceptionally helpful and professional. She responded quickly and kept me updated throughout the process. Her support made the whole experience smooth and stress-free.

Billabook es un fraude. Nunca reserves con esta agencia porque te robaran el dinero. Yo reserve con Billabook un hotel Sheraton en Roma y me estafaron. En estos momentos estoy en Roma y tuve que reservar con otro hotel porque Billabook no tiene la reservación con el hotel Sheraton. Fui directamente al hotel Sheraton y me dijeron que ellos no responden porque la reserva fue hecha con la agencia Billabook. Pague $1,500 euros y los perdí porque Billabook no te responde, acá estoy esperando a que ellos contesten un email sobre mi reserva porque no tienen otra forma de contacto, ni teléfono, ni nada. La página web de Billabook es un claro ejemplo de la estafa porque podrán ver que no tienen forma de contactarlos. Si les da la gana te contestaran con un email ambiguo diciendo que responden o que tú reserva existe pero es mentira. Ni siquiera se sabe en qué país está el dueño de Billabook estafando a todos los que caímos en esta estafa. Espero ser de ayuda para que estos ladrones no roben a otras personas.

We ordered hotel through BillaBook Company, payed in advanced. Upon our arrival on the reception they asked us for DEPOSIT 75$ per each day of our stay. We didn't have credit cards/ cause 1 week ago i was robbed by Uber Driver so we requested them to pay in Cash cause that's only what we had now. They refused, they didn't give us key from room and we were pushed by Hotel Reception to leave hotel. When we asked them to refund us money for not to stay, they rejected! So we contacted company BillaBook through we made reservation and they just keep continuing to make axcuses about hotel didn't answered to them yet! I would never order through this company again!!!!! They are CHEATERS AND STOLES YOUR MONEY!!

I was unsure after reading negative reviews on Trustpilot, but I needed a last‑minute stay at the Hilton Gateshead/Newcastle. Billabook came up via Google Hotels at a jaw‑dropping price—just over half what I expected to pay. Even if my booking hadn’t worked out, I was travelling within the UK and could have easily found alternatives, so I decided to take a chance. Everything went smoothly. I received confirmation quickly, just as others have with Billabook. I even requested a quiet room, and that’s exactly what I got! For less than 60% of the usual price, I got the room I wanted—no surprises, no problems—just seamless service and fantastic savings. I will be using Billabook again and recommend it to anyone hunting for the best hotel deals.

Adam the one who was dealing with me & was a perfect service. Thanks Adam