BillabookReviews of billabook.com

Do not use them for business travel! They will not provide a detailed receipt.

I was impressed with how easy it was to book and how the system allowed me to log in and view all of my information in one place. Unfortunately, the cancellation and refund process has been a frustrating experience, and I want to share the full details. According to the cancellation policy emailed to me (see attached screenshot), I had until Tuesday, September 2, 2025 at 7:14 PM to cancel for a full refund. After that time, any cancellation would result in a $72 fee, and after February 7, 2026, the entire booking amount of $2,043 would be non-refundable. I canceled my booking on Saturday, August 30, 2025, which was before the September 2nd deadline. The company’s own records show that my refund was initiated on Sunday, August 31, 2025 (see attached refund status screenshot). This proves I canceled within the full refund window. Despite this, when the refund was finally processed on Wednesday, September 10, 2025, I only received $1,972 back instead of the full $2,043. That means they withheld $72 even though I canceled within the timeframe that should have guaranteed a complete refund. To make matters worse, I have sent three separate emails asking for clarification and confirmation that the $72 would be returned. To this day, I have received no response at all. The screenshots attached clearly show two things: Their policy promised a full refund if canceled before September 2, 2025. I canceled on August 30 and the refund was initiated on August 31, which was within the policy’s window. Yet the company still kept $72 against their own stated policy. This has been disappointing because the booking process was smooth, but the lack of communication and the incorrect refund go directly against what was promised. Customers deserve transparency, consistency with the written policy, and timely responses when issues arise. If they decide to fix this I will update my review, however they need to get a phone number for customer service instead of just one email.

Please do not take any risk. It is not unusual for a booking confirmation email to be missing when the status is still “Pending.” It also appears that the payment has already been taken from my card.

Very poor No phone number No email confirmation and they charged my card and I’m travelling tonight and not sure what to do … Definitely read reviews before booking Avoid this website as it’s scam Even with new email still no answer Please avoid

I had made a non-refundable reservation on behalf of my mom for a hotel in Madrid (yes, I totally understand what non-refundable means). Just a few days before her planned trip there were airport closures and all flights getting cancelled due to what is now known as the “12 day war”. I contacted support (email only, there is no phone number to call) explaining the force majeure situation, acknowledging what non-refundable means and suggested that I pay a penalty. They told me to get a confirmation from the hotel and they’ll see what they can do. I called the hotel, they were very understanding and sent me an email confirming they won’t charge any amount for this reservation. I sent Billabook the confirmation letter 15 minutes after they asked for it. Crickets. Sent a follow up email a few days later asking for a confirmation or acknowledgment, no response. I waited for a few more days, contacted my bank and disputed the transaction. Billabook fought the dispute and lost. “Adam” or whoever is running the one man show at Billabook, this is no way of doing business my friend. Do better. ————— “For any concerns, please contact our support team directly.” That’s what I did and I was willing to pay a partial penalty too, your support chose to stop responding once I provided a confirmation letter from the hotel that they will not charge any amount for this reservation. Moreover we received an email from the Billabook system (not the hotel) with a response from either the hotel or your supplier, clearly stating there will be no charges for this reservation. Go check your own records, happy to provide it if you can’t find it. Read the other reviews here, you seem to have a refund problem with fully refundable reservations too.

Top, Service alles geklappt! 2Nächte in Rom gebucht, verstehe die schlechten Bewertungen nicht! Gerne wieder :)

I had an excellent experience working with Yulia from Billabook. They were incredibly helpful throughout the entire booking process — always quick to respond and ready with answers to any questions I had. Their efficiency and clear communication made everything run smoothly from start to finish. Thanks to Yulia, the whole experience was seamless and stress-free. Highly recommend!

Hey everyone, so I booked my stay through billabook 2 days ago. Unfortunately that price was no longer available. I got an email from billa book that Unfortunately that price wasn't available and that they would be issuing a refund. Which was great. I looked at my bank statement and notice the money was pending being put back into my account. The next day it was gone on pending billing and no refund went through. I've emailed 4 times and have not gotten a response. I just need to get back home to see my family but the funds arnt there. If I could just get my refund that would be great.