BillabookReviews of billabook.com

(Update: It turns out Billabook is a real booking platform. The Booking was successful!, I didnt belive it. On the morning of the check in I recived an email saying the booking was ready to go. I didnt belive it. I thought it was a scam becuse they were taking so long to reply I booked seperatly with the hotel and when I arrived they said I had two bookings. In short: I was able to make a booking with Billabook but I had no way to confirm it was a real booking untill I arrived at the hotel If Billabook can find a way to assure customers that their booking is real, they will be a very competative business, Unfortunatly under the current system it does not work for guests. Billabook verified is a nice Idea, but it is not a good enough level of assurance for the customer. I wish Billabook all the best, as I think they have a good Business model, but I think it needs to be improved. I would consider using billabook again. I will leave the notes below as a record of my experience, and I will update my star rating from 1 Star to 3 Stars. If I could confirm the booking within a few days of making the booking, I would give 5 starts. Maby Billabook is Still a start-up business with a few systems and processes to improve, I hope so and I hope they can go well, because desipte the stress of having to make two bookings ect, they did ultimatly save me money! If you are comfortable with not being able to confirm your booking for a long time, I would consider using Billabook if your could save some money on the boooking All the best Billabook!! ---------------------------------------------------------- Historical Record of events: I made a reservation via billabooka on 29/10/2025 and intend to stay on 29/12/2025. My Internal booking referance (not the one they say is for the hotel) is 1452029: -I recived an email saying my booking (and all details) were confirmed -I checked the reservation with the hotel by using my name -The hotel said there was no reservation under my name -I sent an email to Billabook that the reservation could not be confimred by the hotel -I then recived an email from billabook with a booking number, the email said they had checked this number with the hotel as part of Billabook verified -I sent the booking number, my name and dates of stay to the hotel -The hotel again confirmed there was no such booking at the hotel -I contacted Billabook again to advise the booking number they gave me was invalid -Billabook replied and told me the booking was confirmed (even though I sent them a screenshot of the hotels reply saying it wasnt) -I asked them how they confimed the booking with the referance number if I was not able to confirm the booking with the refernace number -For the last two days of asking for assistance I have not recived any reply 3 days (72hours) have passed since my initial reques for help, for the last 2 days (48 Hours) I have not recived any reply. I have screenshots with date and time stamps that document all of the steps described I have requested that since 'Billabook verification' was sold as part of the package and because the booking cannot be verified that billabook refund the booking on the basis that they are unable to deliver the service they have described Will I get a reply? Lets see? Update: 7th Nov, I received a reply, - They said they are reaching out to their supplier to get a contact name for the hotel so they can confirm the reference is available with the hotel. This is strange given that I supplied them with an email from the hotel stating the booking was not valid Secondly: In a previous email they said the booking reference had been confirmed with the hotel reception. But now say they need a contact for the hotel. They have contradicted themselves by saying they confirmed the booking with the hotel and now asking for contact details for the hotel, because how could they have confirmed the booking with the hotel in the first instance if they don't have a contact detail for the hotel and are now asking for the contract details I alerted them to this issue on Monday night, it is now Friday morning and they still say they are "reaching out to their supplier". It should not take this amount of time to be in contact with a supplier if there was a genuine issue. I think saying they are contacting the supplier is a delay tactic so they can make it seem like something is being done. I don't believe they have or intend to supply a booking, on this basis I have now requested they return the money I paid them, as I will need to book elsewhere because I cannot go to the location with a confirmed hotel If there is no booking and they do something about it I will be satisfied

The fact that this scam has been allowed to continue truly amazes me. Like many of the reviews here, my husband and I also trusted Billabook with my vacation plans. After receiving notice that Billabook confirmed the reservation with the hotel, we called and emailed the hotel a few times to double check. Each time we spoke to them they gave us the same answer: no reservation to be found and hotel confirmation number not recognized. We then contacted Billabook multiple times (and cc’d the hotel) and each time they assured us that our reservation had been made, even though the hotel had responded to this email chain confirming that no reservation existed. The day before our flight was set to leave Billabook then notified us that, after “looking into it”, we had cancelled our reservation 10 days ago and that’s why the hotel couldn’t find it. We were in correspondence with the hotel prior to the date we allegedly cancelled so we know this to be untrue. We let them know this was false and threatened to take legal action if they did not refund the money they extracted from our bank account. Haven’t heard from them since. I’ve also noticed a pattern in how Billabook tends to respond to these reviews, so let me reiterate in advance: my booking was NOT fully guaranteed and was NOT confirmed by the hotel at any point. I did NOT check into my reservation since none existed. I did NOT cancel my reservation. They did take the money out of my account (not just a hold). And I have NOT received a refund even though Billabook didn’t provide the services I paid for. Please don’t ever, ever use Billabook.

My wife and I paid Billabook $1,500 for our latest vacation. They took the money and never made the reservation with the hotel. We were in constant contact with the hotel which never had a reservation in our name, all the while Billabook "customer service" maintained everything was fine and they have "verified" our reservation. I was nieve enough not to trust the army of reviews saying this is a scam - and it cost me $1,500 :)

Thank you April for checking the booking details for us before going to Paris! Really quick response from April.

I had a problem making the reservation, and I feared the worst, but after sending an email, the issue was resolved overnight. April took care of everything; she understood the problem very quickly and was very professional. I'm very happy with her.

Booked a reservation for a hotel and tried to verify the reservation the day before, but the hotel could not find the reservation. Tried to contact Billabook through their "24/7" operations but received no response. The third-party they use, Travellanda, is equally unresponsive Update: I checked again with the hotel and they were not able to confirm the bogus code I was given referenced any reservation, nor do they have record of any reservation under my name.

April was very helpful to manage my booking Fast, professional and kind

Very very poor I made a hotel booking for which I was charged $285. However, the booking is showing as failed. I have sent six emails but have not received any response. The amount has already been deducted, and today was supposed to be my check-in, but I still don’t have any booking confirmation or any response.