BillabookReviews of billabook.com

Billabook is a fraud and fake. They charged me for no reason and no refund yet. DONT BOOK WITH THEM. I already sent 10 emails to customer support. No luck!

ACHTUNG: Betrugsverdacht erhärtet! Ich habe über Billabook eine Ein-Stern-Bewertung abgegeben, weil diese trotz ausdrücklich KOSTENLOSER Stornierung bis zu einem gewissen Datum eine Stornierungsgebühr in Höhe von USD 30 verrechnet haben. Dies ist Verbrauchertäuschung!! Ich rate jedem von der Buchung über diese Plattform ab. Nachdem ich die Ein-Stern-Bewertung veröffentlicht habe, hat mich Billabook mehrfach per E-Mail angebettelt, die Bewertung zu löschen, im Gegenzug haben sie mir einen Cash-Refund von USD 15,00 angeboten. Ich habe zunächst gezögert, dann aber das Angebot angenommen und die Bewertung gelöscht. Die angebotenen USD 15 wurden bis heute trotz mehrfacher Urgenzen nicht überwiesen! Das ist eine bodenlose Frechheit! In diesem Fall wurde ich von Billabook also zwei mal betrogen! HÄNDE WEG VON DIESER BUCHUNGSPLATTFORM, sie arbeiten mit unseriösen Mitteln und halten sich nicht an Absprachen.

I had issues with my email due to a breach, so I contacted support. Adam resolved the problem immediately, with great courtesy and complete efficiency.

I booked for a hotel in Dubai 4 months ago for 2000$. Honestly, I was worried about it cause I have had to pay in advance and of all negative feedbacks and evaluations on Trustpilot, but I was surprised. I get the confirmation of my booking at the same day and the payment receipt two days later also the hotel confirmed my reservation within 24 hours. My experience says top service, everything was like by other trustworthy booking platforms.

I would rate it zero stars if I could the worse company to close a hotel with. So unreliable even till the last minute. I wanted the hotel to confirm the reservation and that I have a confirmed room only two weeks after I had booked it with them and paid fully not fully confidently knowing if I would have a hotel once the hotel confirmed the week of the stay it didn’t end there. I got to the hotel and they proceeded in telling me that the payment method keeps declining. I had to pay double for what I already paid with them. And was stressed trying to dispute my card till the last day of my stay, they told me that the company was finally able to be reached. This company does not have a phone number only email. They are so scamming and liars avoid using this company at all cost. I was really trying to be patient, but it was a waste of time and stress.

AVOID - It is a SCAM. There is no phone, no answer to emails, and its contact form gives an error. The website is fake. BEWARE. Look for all the SCAM fraud reports on reddit (real users).

I initially wrote a one star review because I booked a hotel and only received their internal booking number and supplier number. Neither of which is accepted by the hotel. The hotel required a hotel booking number, which I did not get until 24 hours later and multiple attempts to reach out. Eventually the team got me the booking number so I’ve updated the review. I’m giving it 4 stars because it was the cheapest option but due to me having to reach out and no fast customer support I think the company has room for improvement. Additionally I lost money because of the short time frame to my stay so I booked another hotel using another platform as a plan b.

Billabook are thieves. I did a reservation in Rome for a week. They never give me a response when I paid the hotel reservation. Once I showed up in the hotel, they told me there where no reservation. Billabook stole me $1,500 Euros since the hotel didn't hold my reservation because it was made through Billabook and the hotel will not guarantee the reserve.