BillabookReviews of billabook.com

I had a wonderful experience with BillaBook. I contacted their team regarding a price match for my upcoming stay at the Fairmont El San Juan Hotel in January 2026. Since this trip was a special Christmas gift for my family, I was very hopeful for a positive outcome. The team (especially April) was incredibly helpful, patient, and professional. They honored the price match request and processed the adjustment smoothly. It is so refreshing to see a company that truly stands by its promises and treats its customers with such care and kindness. I am very grateful for their support and highly recommend BillaBook for their transparency and outstanding customer service. Thank you for making our holiday season even more special! BillaBook is a reliable platform with a very responsive support team. They truly honor their price match policy and communicate with genuine care. It’s a company you can trust with your travel plans.

Scam of a website. I cancelled a booking that was clearly refundable and within the window of free cancelation and now they refuse to refund and are ignoring emails. Seems widespread and my contact the bank said they'll probably get de listed from credit card processing for having so many proven disputes.

I booked a reservation for tonight and it’s been 2 hours without any confirmation yet my card has been charged. I have reached out to their email with no response.

I would give them a 0 if I could. Booked a hotel for 3 nights when I checked in they had the reservation but I had to pay for it again because they said they had no payment. Will not use them again.

I’d give 0 stars if I could. Billabook charged me €3,000, sent no email confirmation, and when I called the hotel they said no booking existed under my name. This was for a family trip to Rome. Completely ruined. I already know how this ends: Billabook will reply with “We believe this review is not based on a genuine experience with Billabook. For any unresolved concerns, we encourage contacting our support team directly so we can address them promptly.” Because it’s an automatic response, and they clearly don’t care about customers — only money.

I booked a hotel in Dubai through Billabook from 14 September 2025 to 18 September 2025. When I arrived, I was informed that the hotel was overbooked, so I had no choice but to find and pay for another hotel. The hotel manager advised me to request a refund through Billabook. I contacted Billabook customer service multiple times via email, but despite sending many follow-ups, I never received my refund. After a while, they stopped responding completely. The way this situation was handled was very unprofessional and disappointing. I paid for a service that was not provided, and I was left without support or resolution. This experience caused me a lot of stress and frustration. Based on my experience, I would strongly advise others to be cautious when using Billabook’s services.

3 Nächte in Hilton Rio Gebucht, alles wunderbar geklappt 👌🏼👌🏼👌🏼

Thanks to the Billabook team, I had an amazing experience. They provided me with the hotel reference promptly, my stay went perfectly, and the rate was much lower than anywhere else I checked. Five stars for both pricing and service!